duplicate purchase

Oi amigos, um dia eu comprei o famoso (SAVE THE WORLD) de Fortnite pelo meu computador, então está tudo bem sem problemas, até hoje eu fui comprar um presente para o meu amigo, mas o Xbox One, e minha conta PC está vinculada para o Xbox One,
mas quando fui comprar, fiz a compra errada e a compra veio para mim e não para o meu amigo, QUERO SABER como comprei o (SAVE THE WORLD) sendo que eu já tinha comprado pelo PC?
Duas vezes o mesmo produto.

Eu sou por ajuda.

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[Translation - Hi friends, one day I bought the famous (SAVE the WORLD) from Fortnite by my computer, so everything is fine without problems, until today I have been buying this one for my friend but the Xbox One, and my PC account
is linked to the Xbox One , but when I went to buy, I made the wrong purchase and the purchase came to me and not to my friend, I want to know how I bought the (SAVE the WORLD) being that I had already bought by the PC? Twice the same product.

I'm for help ]

:)

 

Refund duplicate purchases

Hey there, basically I purchased a game on Xbox store earlier and immediately after saw I couldd get a deluxe version of the game which included not just the game I had just currently purchased but plus extra dlc. I purchased the duluxe as well and I wanted
too refund the first purchase of the standard game. Apparently I have too wait 24 hours before I can refund the first purchase as I do not have the option currently. When downloading the deluxe version it said I 'owned' the standard game (the DLC was all seperate
downloads)

Naturally now it's installed I want too play the game but will I still be able too refund the first purchase? if I play over 2 hours of the game now there isnt anything distinguishing it from the original purchase of the stand alone game, what would you recommend?

 

Refund duplicate purchases

For refund you can first try the auto function in
http://commerce.microsoft.com if doesnt get, you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

To contact Xbox Support use the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

 

Oi. Desculpe português não é a minha língua nativa e ter usado um tradutor. Para um reembolso você deve contatar a sustentação de Xbox aqui Contact Us | Xbox Support que escolhe a conta na etapa 1 então outro na etapa seguinte para que a opção
do bate-papo apareça.

Eles devem ser capazes de ajudar com um reembolso.

 

Hi graga afk,

I'ms sorry to hear about any issues you may be having trying to receive a refund for a duplicate purchase. If you like you may also visit the Request an

Xbox digital product or subscription refund page.

Hope this helps. Let us know.