Duplicate Charges For Years

Dawn Smith17 · Nov 3, 2023

My daughter set up two xbox accounts by mistake. Over the years we have tried to delete one. Now she doesn't use it and I can not get either of the monthly charges deleted. She does not remember her sign in/account info. I am at a loss and cannot afford these continuous charges for nothing. I have literally been paying for two accounts for years. Please help!

:)

Daniel Gill_354

Hi Dawn S, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I would love to help you but remember that this is a Microsoft community help forum where we are members and players like you, therefore we do not belong to Microsoft.

If you do not have access to the account, believe me, the best thing would be to contact support directly and explain what happened. I am sure they will be able to help you. To do this, follow these steps:

Support: https://support.xbox.com/contact-us/

In case the previous link cannot help you, I will leave you another one so that you can get the support numbers, you just have to select the Country/Region where you are currently located.

https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Let me know if this information was useful to you.

Best regards,
Daniel.

robbiekiefel

Ya you'll try and get your duplicate charges refunded only to be told you've had to many refunds this year all 8 days of 2022 and yet your order history shows you haven't had any refunds in 2021 or 2022 so you won't get your refund. Then you'll spend six hours online searching for away to talk to someone only to be told by a machine to go back to support where they denied your request(no human involved) and at the bottom of your denile page they'll ask you for a survey(funny right?). Which you then get frustrated and call your bank to contest the charges, where they tell you you might get your money back in 45-90 days. Which leaves you angry pissed off and no one to talk too. Great costumer service right Not!

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Do you see the charges here? https://account.microsoft.com/billing/orders/

If you do then you can request a refund. To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

After submitting, wait for an email on the status of your refund. You should get one within 72 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

However, if you can't find it on that link on all the accounts you are associated with, then you'll need to reach out to your bank for assistance on this issue.

Hope this helps

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.microsoft.com/supportrequestfor...

After submitting, wait for an email on the status of your refund. You should get one within 24 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

Spike1968

Try contacting your bank and disputing the charge as a duplicate transaction.

Duplicate Charges For Years