Due to suspicious activity associated with this account, we will not be reinstating this...

Ok Jake, If you don't see the Next option when you sign in, your account has been locked due to suspicious activity or for violating of Microsoft’s Terms of Use agreement.

For help reinstating your account, select the link in the window that begins with aka.ms/. Follow the instructions provided. Once Microsoft receive your information, they will review the request to unlock your account.

Hi there! My name is Darhlene and I'm more than happy to help you!

I understand that your account remains locked due to suspicious activity despite your attempts to recover your account.

Don't worry, kindly submit a reinstatement request form using this link to unlock your account:

https://www.microsoft.com/en-us/con...7Owg-3a8F4RAmtcODsRKhaxFrNbnAPi7dX8ADYVlNPGqg

Kind Regards,
Darhlene

Hello Matthew N,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you. Please keep in mind, this is a Microsoft community forum, we are users like you, not Microsoft agents.

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,
Lumie

Hi Matthew! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

The only way to unlock your locked account due to suspicious activity is through account reinstatement:

https://www.microsoft.com/en-us/con...7Owg-3a8F4RAmtcODsRKhaxFrNbnAPi7dX8ADYVlNPGqg

Kind Regards,
Darhlene

Hi Vontre! My name is Darhlene and I’m here to assist you.

I understand that your account remains locked due to suspicious activity despite your attempts to recover your account.

Don't worry, kindly submit a reinstatement request form using this link to unlock your account:

https://www.microsoft.com/en-us/con...7Owg-3a8F4RAmtcODsRKhaxFrNbnAPi7dX8ADYVlNPGqg

Make sure that you're locked out of your account before completing this form.

Kind Regards,
Darhlene