Dropping connection mid-game

Cameron Howell · Oct 25, 2022

For the past few months, I’ve been dealing with my Xbox dropping connection every 1-10 minutes and it (usually) picks back up and resumes the game in about 10 seconds to 2 minutes. I realize that right before this happens my (I believe outgoing) packet loss sky rockets and when it picks connection back up my packet loss falls back down from around 90% to 0%. We have very good internet, always running around 30 ping and 50-150 mbps download speed. 500 dollar net gear nighthawk router. We do have a lot of devices connected. Xbox has a IPv4 address. I’ve tried hard restarting the router, resetting everything in the advanced settings, and I still lose connection and freeze in game every 1-10 minutes. I recently went on vacation and brought my Xbox with me and the problems I did not continue, but when I got back to my house the problems came back. No idea what to try next. Any help at all is greatly appreciated. I have a Xbox Series S.

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Thank you so much for the detailed information, since it’s working just fine when connected on a different network connection it means that the issue is with your home network connection. If I may ask, are you connected wirelessly or via wired?

Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

THEallMYdB

Just some friendly feedback. Really enjoying the Beta thus far. Just a couple things: 1) still dropping connection mid-game. Not as frequent anymore but still happens. 2) Today I've noticed that rather than dropping connection mid-game, I've started losing
connection to the servers totally. I'll get dropped all the way out, it'll say "Warface not available now, try again later.", and I'll have to log back in. 1st time it happened I thought it was for an update but ended up not being. I've also tried connecting
both wirelessly and hard connected, both seem to drop connection at the same rate.

ash2k83

I've never been abusive in games,I know a couple of years ago my connection used to drop out mid game so I'm guessing that contributed to my 3 and a half stars.

DLali

Same here, i have problems connecting, it drops me off mid downloading content, with various error codes. Really frustrating.

MUDYCJ

having the same issue tonight. Has been fine until tonight. Now getting dropped from xbox live in mid game about every 20 minutes and when I try to connect again I get cant connect to xbox live.... test your connection. But instead I try to connect again
and I get in. Play for about 20 minutes and get dropped again....

My NAT is open.

Dropping connection mid-game