Dragon Ball Xenoverse 2 Pre-Order bonus

I'm a GA at GameStop and I've received a code for Dragon Ball Xenoverse 2 on Tuesday, October 18th 2016. Ive redeemed the code onto my xbox account on the same day and it came out saying its Pre-Ordered. Ive waited till its once able to be played hoping
that ill get my Pre-Order bonus which is Black Goku and the ship. Few days passed and ive restarted my Xbox 4 times hoping it will work but nothing came up but the Steve Aoki Pack and the Season pass. I dont know whats going on. Ive talked to the customer
support and they say its a regular digital game but it doesnt make sense if it came up on my xbox as a Pre-Order. Is it possible i can receive the Pre-Order bonus code through my email? My username is .

Thank you

:)

 

Dragonball Xenoverse preorder bonus DLC not working.

I digitally downloaded Dragon ball xenoverse with the pre-order but the bonuses won't show up in my game. Does any one know how to activate the pre-order bonus for the digital download?

 

Dragon Ball Xenoverse available for digital pre-order

Dragon Ball Xenoverse is currently available for digital pre-order and pre-load.

• Release Date: 2/24/2015
• Cost: $59.99 ($84.99 for season pass bundle+)
• Unlocks at 12:01am EST on 2/24/2015
• pre-order: https://store.xbox.com/en-US/Xbox-O...-Edition/4efdab53-ae04-4e06-b088-0aecaeddf381
• Season Pass pre-order edition: https://store.xbox.com/en-US/Xbox-O...son-Pass/2556bc50-141a-45a4-ac6a-cd3f050bb3cc

 

Hey there -

This is content that is located in-game, and not sent out via email or Xbox Live message. To access the bonus content, please highlight the game's tile and press the Menu button on your Xbox One controller and select Manage game. From there,
locate the Ready to install section to install any pending DLC. After the DLC is installed, you may need to progress further in-game to access the content. Also check your character selection area to see if you are able to download/install your Goku
Black from there.

Let us know!