downloads on xbox get stuck on preparing 0%

Is the download stuck at 0%? Only preparing?

This is happening to me too. On top of it, games also get stuck at Preparing 0% when downloading. Please do something.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Stefan

Additional information is needed, please tell me:

What console do you have?
Are you using an insider build / beta OS in your console?
Where are you physically located? (Country)
Is this happening with all your games and apps?
And, what did you tried so far to fix this
In that way I can advise you different things or how to proceed

Hi, kagekiso,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. I see that you have been attempting to resolve an issue with the Xbox PC app and are unable to install games. I am happy to help and provide some additional suggestions that will hopefully resolve the problem. May I ask why are you using a VPN? Was this a suggestion someone recommended?

Solution 1: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device.

Solution 2:

1. Open the Xbox APP
   
2. Sign out of the App
   
3. Then click install on any game you wish to install
   
4. You will see that no installation progress will start
   
5. Sign back into the App and see if the installation starts
   
6. You might also see an install update, and I would click on that
   

Sometimes you need to fix the connection with your account and Xbox services.

Solution 3: Use the System File Checker tool to repair missing or corrupted system files If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Sometimes corrupted files can cause issues.

Solution 4: Create a local user or administrator account in Windows . Sometimes you can have a situation with permissions or profile corruption. Please follow the steps in this link to see if that fixes the current issue you are having.

Let's start with these troubleshooting steps and see if they resolve the problem. If not, we will continue to explore other troubleshooting steps.

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

im sorry. that didn't do the trick either. thanks for the help though. it still gets stuck at "preparing 0%" and then errors. 0x00000001