downloads games take too long

If you are using online features such as multiplayer games or streaming apps when downloading games the download may stop for a period of time and can even take longer to complete.

Hi Brandi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

The game installation will depend on your network download speed along with the file size.

Are you connected wirelessly or via wired? If you're connected wirelessly, please try connecting your console to your router directly using an ethernet cable.

If wirelessly, please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

You can also check this link as additional guidance: https://support.xbox.com/en-US/help/Games-Apps/...

Every time I do a factory reset on my console I have to download my profile again.

I still think others would be experiencing the same problem if it was a software fault.

I'm having this problem with Madden 16. Reset my console about 10 times. Nothing happens. Infuriating.

Hello caledoniaman,

Have you tried reinstalling the game, and are you installing the game on the internal hard drive or do you have an external hard drive.

Thank you