Downloading puzzles do not show up after using my gold

I have the same problem. They took my gold bars, but my puzzles still do not download. What do I have to do to get my puzzles to download?

Ditto. My account is also debited the coins but I'm not getting the puzzles. Even tried downloading the Free puzzles. No change. Download bar shows up, but nothing happens. Is anyone in Tech Support reading these messages?

I've got the same problem! I go to the Download Collections page and it shows they are downloaded, but no puzzles are showing up.

I am experiencing the same issue. At first I thought it was my mouse's battery going bad/dead. So I tried a new battery, but that did NOT fix the problem!! I do not remember when it first started, it was either after I download my first extra puzzle or
after Windows did an update or both. But since then I have been having problems playing Jigsaw; having it freeze up especially when I am trying to move a puzzle piece, trying to click on a puzzle piece to pick it up to move it, sometimes when the game loads
up it freezes, and sometimes after I complete a puzzle it will freeze up/crash.

Hopefully Microsoft will address/fix these "issues"/"bugs"!

Yes, the problem still exists. I have un-installed and re-installed the program twice. When the program re-installs, my current coins earned come back, but the "complete puzzles" do not. However, when I download one of the puzzles that I previously completed, each individual puzzle of that series shows it has already been completed. I work the puzzles at the "expert" level and have over 1,929,000 points earned. I have been using this game at least 5 years and enjoy it immensely. This problem started about two weeks ago after the latest Windows 10 automatic update.