Downloading new puzzles not working

Discus and support Downloading new puzzles not working in XBoX Games and Apps to solve the problem; Looks like I'm not the only one having this problem. I saved up enough gold bars to get some new puzzles. Paid for a new puzzle, gold bars taken, but... Discussion in 'XBoX Games and Apps' started by DiAdams64, Mar 8, 2018.

  1. DiAdams64
    DiAdams64 Guest

    Downloading new puzzles not working


    Looks like I'm not the only one having this problem. I saved up enough gold bars to get some new puzzles. Paid for a new puzzle, gold bars taken, but no puzzle downloaded.

    :)
     
    DiAdams64, Mar 8, 2018
    #1
  2. EmergencyRuby0
    EmergencyRuby0 Guest
    New puzzles won't download.

    New puzzles won't download. Says "downloading" but the bar never moves. Also, before when it was working, it would crash quite often.
     
    EmergencyRuby0, Mar 8, 2018
    #2
  3. FibroidPine67
    FibroidPine67 Guest
    New puzzles not downloading

    I am trying to add the new Iceland group. It took my payment, and it says it is downloading, but nothing is happening. Been like this for a few days now.
     
    FibroidPine67, Mar 8, 2018
    #3
  4. Hairfish59 Win User

    Jigsaw download and Daily Challenge problems

    THIS WORKED! Two years without any new puzzles but now I'm happily downloading all my OLD puzzles, as well as new ones. THANK YOU, TEALURCHIN84767!!!
  5. PoorBadge97 Win User

    Puzzles won't download

    have not been apple to download any of my puzzles or new puzzles
  6. VigorousBear826 Win User

    Will not download new puzzle pks.

    I have been purchasing new puzzles for a while even though it deducts 'gold bars' it will not complete the download. It will download the free puzzles .
  7. Reeta1972 Win User

    Getting new puzzles

    No error messages, but when I previously tried to download puzzles, I chose the set I wanted, hit buy for # coins or gold, and hit yes to go ahead knowing I couldn't cancel after I hit it. Then nothing happened. I hadn't tried to download puzzles from Microsoft
    Jigsaw before I tried it and it didn't work. The good news is that I just tried downloading a different set of puzzles, the cats, and it worked fine with no problems. I was hoping to be able to get the other ones, too, that I think were the architecture ones,
    but now I don't have enough coins. When ValuableNomad90 answered me, the person asked me to check updates. I noticed that the last update on the puzzles was Jan. 26. It was near the beginning of the new year that I tried to download the architecture puzzles.
  8. Kyo - MSFT Win User

    Jigsaw puzzles not downloading new puzzles

    Thank you for getting back to us.

    The information available in the store is provided by the game's development team.

    Unfortunately, we can't decide whether and when the development team will get back to us.

    For us, the only thing to do is to wait for a message from the game's development team that may come.
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Downloading new puzzles not working

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