Downloading issue

XBF Jeremy Z · Oct 3, 2018

Hello Micke61,

Thank you for contacting Forum support!

Just to clarify, are you trying to redeem a 5X5 code? (25 digital code) or you trying to buy the content from the online store?

Check to see if it has already gone through. please check out
How to uninstall and reinstall a game on Windows 10.

please let me know if you see the content list.

Thank you.

Micke61 · Oct 3, 2018

I have put in the 5x5 code earlier and end on this site and when I clicking on the install link I've get a pop up whith the full code a there is also a "copy" button, so it have never been installed…

XBF Diego M · Oct 3, 2018

Hey Micke61,

If you have already redeemed the code then the game license should have been applied to your Microsoft Account. Instead of going through the link it provided to you, I suggest you Install the game from the Microsoft Store App.

This
article shows you how to install games from the Microsoft Store App.

Press the Windows button on your device or keyboard, or select the Windows icon in the lower-left corner of the main screen.

To install your game, open the Store app, and then select the profile button.

Select My Library.

Locate your game in the list of available downloads, and then select the download icon to the right.

Once your game has been installed, it will be available in the list of apps.

I hope this helps, let us know if you can download the game that way.

Micke61 · Oct 3, 2018

Hi,

this way helped me The downloading is running by now

Thanks a lot for the help!

Micke

XBF Diego M · Nov 5, 2018

Hey Micke!

It was my pleasure helping you out today!

All of us here on the forums team are always looking forward to help those in need!

Don't hesitate to come back anytime you need help with anything else, we're here for you!

Thanks for being a valued Xbox member. Have a wonderful day!

Diego,

Xbox Forums

~Bluewolf~

As of right now, since I can't edit the post, it seems to be downloading once again. My net was up and functional that entire time. I have no idea what happened.

SHOTGUN VICIOUS

Yes it is, my account says UK, Id never have a reason to change that. My card info also has UK section too. Think about it, it went through by doing the payment on my phone but not anywhere else? Something is clearly up

SHOTGUN VICIOUS

Not one of those suggestions worked and I cant delete my card from xbox because its connected to my automatically updated 3 month xbox live renewal... The big joke is I stopped the automatic update but still cant remove the payment option, which means I
cant actually make any change to find out what the issue is.

Think I'll block all microsoft payments through my account if this cant be solved cos I've spent hours trying to simply disconnect my card from xbox but been blocked from doing so at every attempt.

Why is it so hard just to remove my own information?

xXs1n702Xx

Update:

The download seems to have removed itself from my Active Download list. I now have a Unidentified Download error in my systems storage.

cS Legacy cS

Try clearing your system cache and re-downloading them.

Go to 'System' via the dashboard > System Settings > Storage > Press Y > Select 'Yes'.

I had similar problems with downloadable content, and this method resolved it.

Downloading issue