Downloading cloud saves isn’t working..

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We may need to perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

This moderator is clearly copying and pasting old data from the Xbox One days. This troubleshoot doesn’t work on Xbox Series X or S consoles.

“Cloud saved games” isn’t an option anymore.

I can’t find how to force a cloud sync. I can’t play Starfield on my other console in another room because the data won’t sync.

What’s the point of cloud saving if it doesn’t actually save???

Definitely let us know if that works. If you

delete the local game and the cloud save doesnt work....then either the cloud save itself is corrupted or something is wrong with your system when trying to download it, neither of which is good

Hello TROYBAISCH,

Thank you for posting in the Microsoft Community.

We apologize for the inconvenience and frustration this has caused you. We understand that you have lost both your local and cloud saves for the past month, despite playing and saving regularly on your Series X. We also understand that you have tried several troubleshooting steps, such as deleting and reinstalling the game, and using cloud gaming only, but none of them have resolved the problem. We appreciate your feedback and we are aware that some other users have reported similar issues with Starfield on the Series X. In the meantime, please do not delete any more data from your console or cloud storage, as it may affect the recovery process.

Here are some steps you can try to resolve it:

- Check the Xbox Live service status and see if there are any outages or maintenance that could affect cloud syncing. You can do this by visiting Xbox Status | Xbox Support

- Clear the local saved games cache on your console. To do this, go to Settings > System > Storage > Clear local saved games. This will not delete any of your cloud saves, but it will force your console to sync with the cloud again.

- Power cycle your console by holding the Xbox button on the front of the console for 10 seconds, then unplugging the power cord for 30 seconds. This will clear any temporary files and refresh your console's connection.

- Try playing Starfield offline and see if your local saves are restored. To do this, go to Settings > Network > Network settings > Go offline. Then launch Starfield and load your game. If you see your recent saves, you can go back online and try syncing them with the cloud.

- If none of these steps work, you may need to contact Bethesda support and report the issue with Starfield. They may have more specific solutions or updates for this game. You can reach them at Home - Bethesda Support

I hope this helps. Please let me know if you have any other questions or concerns. I appreciate your cooperation and understanding. Have a great day!

All save data is stored on the internal drive for any game that it was downloaded for. All save data is also stored online. Save data is downloaded when you install a game and when a game is opened (if the cloud service says the console’s data isn’t the
latest version), usually after the Press Menu title screen, when the Syncing Save Data popup pops up. Some games appear to also have extra “save data” stored locally. That is, data space reserved for the game. So the game doesn’t need to worry about not having
space.