Downloaded game missing

Discus and support Downloaded game missing in XBoX Games and Apps to solve the problem; we downloaded a game (paid) frim the app stire, and have been playing it, When the console was taken offline, and went back online the game was... Discussion in 'XBoX Games and Apps' started by two trolley man, Apr 19, 2018.

  1. two trolley man
    two trolley man Guest

    Downloaded game missing


    we downloaded a game (paid) frim the app stire, and have been playing it,

    When the console was taken offline, and went back online the game was missing and we have to reinstall.

    Is there a way we don’t have to re install every time the console goes offline? As our internet can be patchy and take a few days to download.

    TIA

    :)
     
    two trolley man, Apr 19, 2018
    #1
  2. MillionAlarm373
    MillionAlarm373 Guest
    Missing downloaded games

    I can see the purchase in my previous orders, I select download on the link within the email and it takes me to my digital content...which is empty...I'm sure there's an easy fix.

    Thanks
     
    MillionAlarm373, Apr 19, 2018
    #2
  3. darthfoster
    darthfoster Guest
    Missing downloaded game.

    I purchased the Xbox One 500g bundle, chose Tomb Raider for download, entered all codes properly, the website says the code has been used by me, but I cannot find the game anywhere on my console. I contacted the site, but have yet to receive an answer other
    than to enter the same original download code, which does not work. It says that that code has already been used. Any suggestions?
     
    darthfoster, Apr 19, 2018
    #3
  4. Mister Taurus
    Mister Taurus Guest

    Downloaded game missing

    Hi there,

    We appreciate you reaching out to us with this issue. Can you tell us if you're using an external drive attached to your console? Also, does this only happen with a certain game? Is it a physical game or a digital game? Be sure to let us know, we're here
    to help.
     
    Mister Taurus, Apr 20, 2018
    #4
  5. nicola756 Win User

    Missing game download

    Hey there Nicola,

    Sorry to hear you are running into this problem. Is this a brand new bundle that was supposed to include the game? or did you buy the creators bundle for the Xbox separately?

    If you have purchased the bundle then there should be a prepaid code within the box that will be for the game and any addons that may be included.

    Look carefully through the content included within the bundle, If you do not find the code within that bundle I would recommend
    Contacting Xbox Customer Support for more assistance with this issue.

    I hope this helps.
    Thx buddy. It was an all in one console and games bundle. It shows on the account that the codes have been redeemed
  6. Mister Taurus Win User

    Downloaded game missing

    Hi there,

    We appreciate you reaching out to us with this issue. Can you tell us if you're using an external drive attached to your console? Also, does this only happen with a certain game? Is it a physical game or a digital game? Be sure to let us know, we're here
    to help.
  7. maxen Win User

    Missing downloaded games

    On your Xbox One, can you go to My Games & Apps and scroll to the far right? There should be a section called "Ready to Install" (may need to wait a few minutes for this to appear) and in there you should see the content you are looking for.

    You should be signed in with the same account that purchased the content.

    Let us know how you get on.
  8. nicola756 Win User

    Missing game download

    Hi Nicola,

    Thanks for getting back to us in regards to this. It's good that you can see the codes showing as redeemed on your account. Now, there should have been 3 Minecraft codes and a 14-day trial for Xbox Live Gold and a Month of Game Pass in the

    Xbox One S 1TB console- Minecraft Creators Bundle.

    1. The full-game download of Minecraft
    2. The 1,000 Minecoins. (This is in-game add on, which you'll be able to use in game)
    3. The Starter pack & Creators pack. (This is in-game add on, which you'll be able to use in game)
    If you log in here does it show that all these items were redeemed? https://account.microsoft.com/billing/orders

    If the items aren't showing up to be redeemed on your account, or If they appear but not in the console feel free to contact Live Support as they have further more tools to assist.

    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    Thank you for your detailed reply.

    All the codes have been redeemed however the starter pack is showing as being redeemed on 12 Dec. Which is odd as bought the console on the 24th Dec. We do already a recurring gold subscription from our xbox 360. Would that be an issue?
  9. nicola756 Win User

    Missing game download

    Are you logged in on the console using the same account that you used to set it up on the phone?
    Yes
Thema:

Downloaded game missing

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