Downloaded a game on the Xbox app to my pc and it wont start.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

Before we try any different solutions, please make sure your windows is fully up to date, if not update to the latest version 21H1. To update your windows follow the instructions below.

Select the Start button and then go to Settings > Update and Security > Windows Update.

*If there are no updates to be made, and your system is using version 21H1, please try the option below.

Go to settings>applications>apps and features>find the sea of ​​thieves and left-click on it, and then click on advanced options, tap the repair option if it doesn't work try the restore option.

*If that doesn't work, try reinstalling the game, and if the game still has this error, try the solutions in the official article below.

https://support.seaofthieves.com/hc/en-gb/artic...

*Thank you in advance for contacting us, it's always a pleasure to help the Xbox community.

I did a full system restore which erased everything from the computer. It still dosent work. The game starts to downloads, then gets stuck after a few seconds and never resumes again.

Windows says I can't format the C: drive because thats were windows is installed.

Thanks for your answer.

I have updated everything, it's not working. It's still stuck at 0%, I cant cancel or paus it.

Thank you for the information.

It seems you have exhausted all the troubleshooting steps yet the issue still persists. It is most likely that your Xbox app data was corrupted on your hard drive.

I have resolved a similar issue before, the gamer had decided to reformat the C: Drive where the Windows was installed then proceeds to download the Xbox app, and then the games download worked normally.

Kindly do the same however before you proceed with your reformat, make sure to back up your files.

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

In order to fix this, you will need to perform some basic troubleshooting steps. Kindly make sure to update your Device Drivers and Xbox gaming services, here's how:

For Device Drivers:

For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

For Gaming Services:

Press the Start button on the taskbar, type store, and open the Microsoft Store app.

Select Library.

Under Updates & Downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.

Once done, try to check if the download on the Xbox app works.

Reference link: https://support.xbox.com/en-us/help/games-apps/...