downloadable collections missing jigsaw

Thanks.

Did a reset of Jigsaw.

Result: Collections are still missing and now also all finished collections are missing.

Statistics are wrong too.

It displays a total of 5 collections finished which is totally wrong.

Edit: After downloading some of the free collections it seems that the finished levels are displayed correctly. So the results must be stored somewhere.

Hi Walter,



Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there. There is also a
support sitefor the casual games you can look over also.



Thanks,

Brad

They give the stock answer which doesn't work.

I purchased 4 packs and none of them show up in downloadable collections. They just disappeared.

The other issue I'm having is that the 3rd puzzle in one of my Jigsaw Jam collection hangs. It just sits there and refuses to load. I've completed the other two, each with 3 stars, but the third won't load. It said that it was unlocked. I tried restarting
my computer, etc. I guess I may have to try deleting Jigsaw Jam and hoping it will give back everything I've achieved. This all started after the latest Windows 10 download.

We're glad to hear you were able to resolve the issue. Please let us know if you have any other questions or concerns.