Download option doesn’t appear

when I am on my Xbox and in the Microsoft store and click on a game the option to download, purchase, install etc. doesn’t appear.

I can not scroll further up and I have 1 TB of space on my external hard drive available and 100 GB of space available on the Xbox itself.

System is also up to date.





:)

 

Menu doesn’t appear

I'm also having the same issue with my son's xbox one. It started happening a couple of days ago, nothing loads, just a black screen. Pressing the xbox button on the pad makes the black screen darken a little bit, like the home menu SHOULD appear, but it
doesn't. Holding the xbox button down makes the controller vibrate, but the menu to switch the controller and/or console off doesn't appear either. I have to leave it for a long time and then it seems to shut itself down.

I've tried wiping it down, restoring it to factory settings, and I've recently updated the console, and it worked for around 20 mins before the error occurred once more.

Any ideas?

 

Menu doesn’t appear

when I turn on the Xbox one the menu won’t come up on the left like it always has. I can’t do anything. Help!