Download New games on xbox one

Ordered from Microsoft. Contacted Microsoft. Evidently getting the content requires a Gold subscription. The box is supposed to come with a free one month subscription. No such code in the box, or in an email, etc.

Called support, support was pretty much worthless. She was nice, but couldn't help and wouldn't get off her script for nothing. She transferred me to Xbox One Support. The voice system wouldn't recognize my voice commands or input from the keypad. Infinite
loop "Say Xbox One or press 1 for Xbox one, say 360 for Xbox 360". Spam 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1, nada. Make sure the phone isn't on mute, not on mute. "Xbox one, Xbox one, Xbox one, Xbox one, Xbox one, Xbox one". Press 1. Not recognized. Spam
1 1 1 1 1 1 1 1 1 1 1 1 1 1. Nothing.

Hang up. Great system there Microsoft.

It depends on the developer. If they say no digital formats for a specified period of time then there's nothing anyone can do about it.

I also wanted to let you know that if you ordered the console from the Microsoft Store and you still cannot find the codes then contact their support instead of Xbox phone support.

1 (877) 696-7786

Check in the flaps of the box as I've read some people have found the game cards within the flaps. I bought a second console this weekend and found all the cards (Assassins Creed, Gold trial, etc) in the section of the box that contained the power supply.

Check the box the console came in. There should be cards with codes on them. If not, you need to contact the place where you purchased the console.