download new collections

You may have to download them again. Go to See All Collections. You should see all the collections you own but they may say New, download. DL them again.

New wrinkle: This afternoon when I loaded the jigsaw software, I got one of those web pages telling me there was a new collection called Camping. When O went to dlownload the collection (thinking I could download the others as well, I still get the message
that there are no new collections.

It doesn't matter what approach I take, it crashes every time I try to open the Collections panel to download a new collection. No warning, just closes.

downloads won`t download don`t buy any new collections you won`t get them

Hi there FractiousWall2

I understand this is confusing and frustrating but hopefully we can help here at Xbox.

have you tried a hard reset with your Xbox one by holding your finger on the power button till the console shuts down completely and then turning back on ? This link on the Xbox Support page may give you better instructions
to follow -> Here <-

If this fails to work you may want to check your internet settings on your Xbox one console by following the steps at this link. ->

Here <-

Another useful tip to improving internet is to open ports on your router / firewall. a useful page for this is linked. ->
Here <-

Hopefully one of these is a solution to your burning question and struggle. If not feel free to reply in the forum (which i will follow to make sure this gets resolved for you.) You could also ask the #XboxAmbassador
team about this and we will get into a live chat with you at this link. ->
Here <-

Hope this helps

Happy gaming.

.