Double verification phone lost need help

Hi Gabrielle!

This is clearly not the situation I want you to be in. I would feel the same way if I were on your situation.

Unfortunately, if you have setup two-step verification on your account, even the Microsoft support cannot help you recover it. Only us the account owners have the ability to recover and verify the ownership of our accounts using the security methods we setup on our accounts. That's how the Microsoft takes our security very seriously. You must have at least one of your security info active to at least recover your account.

Based from the article link below, it says:
"Important: If you turn on two-step verification, you will always need two forms of identification. This means that if you forget your password, you need two contact methods. Or if you lose your contact method, your password alone won't get you back into your account—and it can take you 30 days to regain access. You may even lose access to the account. For that reason, we strongly recommend you have three pieces of security info associated with your account, just in case."
- https://support.microsoft.com/en-us/account-bil...

I am afraid that there’s really not much we can do unless you get back access to one of your security information. As a tip, you may try to use the device you frequently used with your account. It may be currently signed in there and check your options to reset your password. Then follow the procedure that will be given to you.

You may want to check the Microsoft Sign-in Helper tool here to check for other options.
https://support.microsoft.com/home/contact?link...

I wish there was another option. I hope you understand.

Thank you!

So there is absoluetly no way to access it again? I still have my original email and some old texts when I still had the number from microsoft am i going to lose all my xbox purchases since my Microsoft is attached? I am still logged in on my xbox from my main Microsoft account is there really nothing I can do?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Gabrielle, if the quarantine period of 30 days has started on your account, it means that at the end of that 30 days the system will add the new security number you provided, or the email you provided and thus you will be able to receive the security code so that you can log into your account again.

It was doing it before I added the double verification option, this forum suggested I do it as not having double verification caused me not being able to login on the XBox