Double facturation[Translation-Double billing]

SarahSarah-13 · May 6, 2020

Bonjour,

J'ai acheté le jeu minecraft le 18 avril 2020 et j'ai été débité 2 fois. J'ai alors effectué une demande de remboursement. J'ai été remboursé seulement d'un des deux debitement et mon jeu m'a été supprimé. J'explique cela au support Microsoft et on me répond
qu'un remboursement est impossible car j'ai déj été remboursé. Alors que non, je n'ai été remboursé qu'une fois et je n'ai plus de jeu.

Comment puis-je faire pour être remboursé ou alors pour qu'on me rende mon jeu ?

[Translation-Hello

I bought the minecraft game on April 18, 2020 and I was charged 2 times. I then made a refund request. I was only refunded one of the two debitements and my game was deleted. I explain this to Microsoft support and I am told that a refund is impossible
because I have already been reimbursed. While no, I have only been reimbursed once and I no longer have a game.

How can I get a refund or get my game back?]

:)

XBF Brad A

Hello Sarah,

Thanks for reaching out to the forums. We understand you are having issues with a refund. Unfortunately, the only way to get a refund is through the form. Click here to learn
How
to complete the refund request form. You can reach out to support to see if they are able to enable the game since you still have one payment taken.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

XBF Nestor S

Hey there Manon!

Thanks for bringing this to our attentions however this is a known issue and a Service Alert at the moment. The best thing to do at the moment would be to check out our
Xbox Live Status page and selecting the Notify Me button
on regards to the online account not working.

For the double charge we suggest to Request a Callback
from one of our Xbox Billing Specialists since they are the best equipped, tool wise, to handle this type of issues. Give it a shot and let us know how it goes

eduscxbox

Hello ManonSérvigny, the phone numbers for Canada are:

Canada

Hours of operation:

9:00 A.M. to 1:00 A.M. Eastern Time

6:00 A.M. to 10:00 P.M. Pacific Time

Xbox Support Phone Numbers

Toll free: (800) 4MY-XBOX or (800) 469-9269

Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

Games for Windows Support Phone Numbers

Toll free: (877) 274-4349

Hope it helps.

best regards

XBF Nestor S

Hey there Manon.

We apologize for the confusion but here is the French Support Information:

France

Hours of operation:

Monday-Friday: 08:00-21:00

Saturday: 08:00-19:00

Sunday: 09:00-17:00

Phone Numbers

+33 155 698061

Hearing impaired (TTY) 0800 915 410

ManonSévigny

Please juste give me a phone number to call.

it is going to be easyer

Double facturation[Translation-Double billing]