Double billed

Discus and support Double billed in XBoX Sales and Promo to solve the problem; Good day I was double billed after buying 4 gift cards. I emailed support and recieved a standard "no refund on digital games" email instead of a... Discussion in 'XBoX Sales and Promo' started by GS1_123, Dec 29, 2020.

  1. GS1_123
    GS1_123 Guest

    Double billed


    Good day

    I was double billed after buying 4 gift cards. I emailed support and recieved a standard "no refund on digital games" email instead of a repose to my issue. The order online shows my order and purchase but on my bank account shows two charged payments. I
    have seen that Microsoft "hold a fee if a card is used for the first time" but double charged seems extreme. It has been 5 days since the order and the first payment has been charged and taken by the bank while the second is still pending.

    I have responded once again and after looking online I am not the only one being double billed with no direction on whom to contact.

    How do I go about rectifying this?

    Regards

    :)
     
    GS1_123, Dec 29, 2020
    #1
  2. ZombieJesterCOE Win User

    double billing

    Hey there.

    If you have already spoken to billing over the phone and they have given their decision I am not sure there is much advice we can give you. I would talk to your financial instituion to see if they can put a stop on the second copy.
  3. Smwutches Win User

    Double Billing!!!

    You would follow the contact link that was previously posted. Http://support.xbox.com/contact-us Click no thanks to the virtual support amd look for the options to either chat
    with support or request a call back.
  4. Smwutches Win User

    Double billing

    You would want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  5. Smwutches Win User

    Double Billing

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. steeledwand7664 Win User

    Double billing

    You may also want to check your order history by signing into your account at account.microsoft.com and make sure that charge is for a Gold subscription and not something else.
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Double billed

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