Double billed for 2 different movies and "status code: c101a3ff"

I have an XBOX 360 and have been double billed for 2 differrent movie purchases as well as recieving a "status code: c101a3ff". There is no reset option on xbox 360. I would like to get my money back for the double billing and watch the movies I have paid
for.

:)

 

Playback error

I rented a movie, purchase completed, when I push play the playback error comes up with status code c101a3ff, I look up the code, and there's nothing.

 

Microsoft movies and tv on xbox360 error code c101a3ff

Purchased a movie on Xbox360 live, through Microsoft movies and tv. Error code c101a3ff says I cannot play this movie. How do I remedy this situation?

 

Hi Z,

Thanks for your post. If there was a duplicate charge for a purchase please use the

Request a Refund page so our refund specialists can correct the charges. To troubleshoot playback of the movie, try Clearing the System Cache on
your Xbox 360.

Let us know how this goes, thanks again.

 

I have cleared the system cache about 20 times. It's not affecting the error message.

 

Hi there,

I'm sorry to hear about the current problem trying to play the movies. Since so far clearing the cache hasn't made any changes let's attempt another troubleshooting step.

I suggest to remove the profile from the Xbox 360 and re-download the profile. This won't affect the profile in any way it will just refresh the account on the console.

Here’s how you can remove any Xbox profile from your Xbox 360 console:

1. Go to settings and select System.
2. Select Storage.
   Note If you don’t connect any external storage devices to your console, select
   Hard Drive. If you do use external storage, select All Devices.
   
3. Select Profiles.
4. Select the Xbox profile that you want to delete.
5. Select Delete.
6. Select one of the following:

• Delete Profile Only – This deletes the Xbox profile but leaves saved games and achievements.

Here’s how to add your Xbox profile to any Xbox 360 console:

1. Press the Guide button on your controller.
2. Select Download Profile.
   Note Not seeing Download Profile? This means that you’re signed in under another profile. Press the
   X button on your controller to sign out, confirm, and then select
   Download Profile.
   
3. At the bottom of the Download Profile screen, select
   Download Profile.

Side Note: It is very important to make sure you know the primary email/password to the account before removing it from the console.

Let us know if this helps.

 

Wasted over an hour with resetting my password(why does the Microsoft website accept my longer, 17-digit password, but xbox360 only accepts 16-digit???) Did not work after downloading profile, again. The message window still reads "Playback Error", Status
code: c101a3ff. Help.

 

Hi Z,

Thanks for reaching out to us! We appreciate all the information.
I'm sorry to hear that there was a double charge to the account. In regards to reversing the payment, you would need to submit a
refund request. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and
follow-up emails that will include instructions on how to keep track of the status of your request.

If you have questions about the
process or have not heard anything within 48 hours please reply to the confirmation email sent to you. Our dedicated team is ready to assist you.

I
hope this information helps! Let us know if this worked