Dose doing a recovery request replace old info with alt info?

Discus and support Dose doing a recovery request replace old info with alt info? in XBoX Accessibility to solve the problem; I was wondering dose requesting new security Info swap old info for your new alt info or what because I really don't want to mess my account up yet I... Discussion in 'XBoX Accessibility' started by Kiethan, Apr 10, 2023.

  1. Kiethan
    Kiethan Guest

    Dose doing a recovery request replace old info with alt info?


    I was wondering dose requesting new security Info swap old info for your new alt info or what because I really don't want to mess my account up yet I also really need to change my password please help

    :)
     
    Kiethan, Apr 10, 2023
    #1
  2. Ronnieee Win User

    Dose doing a recovery request replace old info with alt info?

    You will only be able to change your security information if you still have the password to your account or you still have access to your account. If you do not have access to it anymore, you will need to recover it through that link. If you have access to your account and want to change your security proofs, you can do that here:

    https://account.live.com/proofs/manage/additional
  3. Kiethan Win User

    Dose doing a recovery request replace old info with alt info?

    Oh ok good so it's just going to reset my security info so I can prove that it's me trying to change stuff since I no longer have access to the number it sends it to thanks
  4. Ronnieee Win User

    Dose doing a recovery request replace old info with alt info?

    Hi there! This is Ronnie, an independent advisor.

    Nice to meet you and I hope you are having a great day!

    I understand you need help with your account.

    Are you talking about having your security proofs changed?

    If you no longer have access to the security proofs on your account and you do not remember the password to your Microsoft account, it would be better to do an account recovery form to this link:

    https://account.live.com/acsr
  5. Ronnieee Win User

    Dose doing a recovery request replace old info with alt info?

    Yes, that is definitely correct. Glad we got that covered. Have good day!
  6. Kiethan Win User

    Dose doing a recovery request replace old info with alt info?

    No I need to change my security info like email and phone number
Thema:

Dose doing a recovery request replace old info with alt info?

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