Don’t seem to have received rewards for my purchases since july

Discus and support Don’t seem to have received rewards for my purchases since july in XBoX Rewards & Social to solve the problem; according to my statements on Xbox Rewards it appears that the purchases I have made since July have not generated any credits at all. This includes... Discussion in 'XBoX Rewards & Social' started by SimonSouthall, Oct 28, 2017.

  1. Don’t seem to have received rewards for my purchases since july


    according to my statements on Xbox Rewards it appears that the purchases I have made since July have not generated any credits at all. This includes destiny 2, forza 7, South Park and a few more. Can someone please investigate what happened to the credits?

    :)
     
    SimonSouthall, Oct 28, 2017
    #1
  2. Furyan76
    Furyan76 Guest
    Xbox live rewards point not received on my player account !

    I haven't received rewards points on my player account since july : 460 points waiting on the rewards program, but not transfered on my xbox !!!

    The xbox live rewards seem a big mistake !!! No one to help me ?!
     
    Furyan76, Oct 28, 2017
    #2
  3. XBLRewards8

    I received Rewards Credits for Rewards Hunters Level 2 in June, not History of Rewards Level 2 in July. Check my purchase history, two different offers and two different purchases.
     
    Asyc-[xboxvenue], Oct 28, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Don’t seem to have received rewards for my purchases since july

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

    As far as the purchases you listed:

    Destiny 2 would have counted towards the previous games on demand punchcard if you preordered on or after July 1. You would have needed 2 other eligible purchases to complete the offer and receive the credits.

    Forza 7 would have been eligible for the Forza offer if you purchased on or after Septemebr 18.

    South Park would count towards the current games on demand punchcard offer if you preordered on or after October 1. Same as the previous offer, you would need 3 other eligible purchases to complete the offer and receive the credits.
     
    Smwutches, Oct 28, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Sharky Si Y2K,

    From the FAQ:

    What content can I earn a % back on purchases for?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes,
    movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points
    or Xbox Gift Cards, still do not qualify.

    Therefore, your pre-order of Destiny 2 did not award Credits, but did award one punch on the Games on Demand offer running at the time of your purchase. Your Forza 7 purchase was only made this month. Also from the FAQ:





    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated this month's MyVIP, so it is too early to see the Credits pending for that purchase. Your South Park pre-order in February did not award Credits due to being a pre-order. Additonally, purchases that go towards other offers do not
    also award MyVIP payback, so for example your Assassin's Creed purchase in July went towards the History Repeats offer, and did not award MyVIP payback.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Don’t seem to have received rewards for my purchases since july

    Hello Sharky Si Y2K,

    From the FAQ:

    What content can I earn a % back on purchases for?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes,
    movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points
    or Xbox Gift Cards, still do not qualify.

    Therefore, your pre-order of Destiny 2 did not award Credits, but did award one punch on the Games on Demand offer running at the time of your purchase. Your Forza 7 purchase was only made this month. Also from the FAQ:





    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated this month's MyVIP, so it is too early to see the Credits pending for that purchase. Your South Park pre-order in February did not award Credits due to being a pre-order. Additonally, purchases that go towards other offers do not
    also award MyVIP payback, so for example your Assassin's Creed purchase in July went towards the History Repeats offer, and did not award MyVIP payback.
  7. Smwutches Win User

    Don’t seem to have received rewards for my purchases since july

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

    As far as the purchases you listed:

    Destiny 2 would have counted towards the previous games on demand punchcard if you preordered on or after July 1. You would have needed 2 other eligible purchases to complete the offer and receive the credits.

    Forza 7 would have been eligible for the Forza offer if you purchased on or after Septemebr 18.

    South Park would count towards the current games on demand punchcard offer if you preordered on or after October 1. Same as the previous offer, you would need 3 other eligible purchases to complete the offer and receive the credits.
  8. Crookztar80 Win User

    Not being awarded credits for july

    Once rebates are given, they are shown with the last date of the month they are for. They are never actually given on that date though.
    Yes, exactly, my pending credits hasn't changed since showing my pending rebate credits for June. The only credits showing as pending are from June's purchases, which I haven't yet received because I haven't hit 5000 yet. By now,
    my rebate for the purchases I made in early July should be at least showing as pending, surely? It even says on the rewards page that "it takes 96 hours" for pending rewards to change. The purchases I made in July would put me well over the 5000 needed to
    trigger a deposit, so I am sure my pending credits hasn't changed to reflect July's purchases.
  9. Smwutches Win User

    never receive my rewards

    In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. As of July 1, 2014, there are no offers to receive credits for renewing
    gold. There are generally no offers to receive credits just for playing.

    Using Bing will only rewards points on the Microsoft Rewards program, not the Xbox rewards program.
  10. Smwutches Win User

    No Rewards although Xboxlive renew...

    For help with the rewards program, it's best to post in the Xbox Rewards Questions support forum. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
    1 star level in order to receive VIP rebates. As of July 1, 2014, there are no offers to receive credits for renewing gold.
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Don’t seem to have received rewards for my purchases since july

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