Don't have tracking number for Xbox repair.

You would need to contact support and they should be able to look into it for you. http://support.xbox.com/contact-us

UPDATE: FedEx finally got their package data updated. Funny tidbit about where the package originated from, it was not Laredo, Texas, but Zapopan, Mexico (a suburb of Guadalajara, or 13 hours drive SSW of Laredo). So the black hole the console was in
could be many things, things that Microsoft needs to communicate. Things like customs inspections delays or slow processing of customs fees are reasonable and out of their hands. I can accept that explanation a whole lot more than the double
speak I got in the chats and on the phone. International shipping is as much an art as it is logistics in some locations. But what bothers me the most, and what makes me doubt Microsoft's reputation from here on out is that this whole time concerning the
repair I have been led to believe that the process was done in Texas. At no time was Mexico mentioned. It was like they took every effort they could make to conceal the fact that they sent their repairs off to Mexico. Not good, Microsoft, not good at all...

From this experience I will take a much closer look at where the company repairs their products. If Brand X repairs domestically and Brand Y has to ship out of country, and both products are reasonably similar, then where the company fixes the product will
be one of the difference makers with me. It might not be a big one since I understand the need to reduce costs for repairs, but if Brand X implies that it is done domestically, but in reality it is not, then that deception will definitely be a part of my
consideration.

The operations at the repair center leave a lot to be desired, so much so that I have a hard time justifying any upgrade from my 360 if this is the way Microsoft treats its paying customers. I got onto a couple of chats and called once trying to figure
out why FedEx has not received the console, but I got the worst run around and double speak for answers I can ever remember. My favorite quote is when the call center supervisor started an answer saying 'This is what I am supposed to say....'. Needless to
say, the reputation of Microsoft repair in my eyes has evaporated to the point that no answer, either on the forums, on a chat or one to one on the phone has any merit. I am well past angry and now just disappointed, no, ashamed to be a customer. I did not
expect that the purchase of a console would lead to being treated this poorly. It's almost like I bought a Chevy.

Let me get into a couple of weeds here. Am I wrong to expect that when I get a FedEx number, there should be some sort of package tracking occurring within 24 hours? And part of the answer I got from Microsoft was that FedEx receives the repaired products
in bulk. I can understand if the shop has a large number of product to ship out that they would send it to FedEx in bulk, but then why would it take over a week (now) for them to process the bulk package? Right now my console is in some sort of limbo where
Microsoft says they shipped it and FedEx says they do not have it. The frustration is that there has been no communication from any party about the status or how long the process takes. Why does a bulk package sit on a FedEx dock for a week? Isn't that
against the corporate image of FedEx to have packages sitting on their docks for, well, any length of time over a day? Why can't Microsoft give me a direct answer as to how the process works and why the shipping process is such a dark process? Anyways, the
takeaway that I have so far is to wait until Friday before anything else can be done.

So let me say this again to let it sink in; If this is how Microsoft treats it's paying customers, why should I remain one?

I'm like you StinkyBluePoo, really not happy with microsoft for that. I think it's very frustrating for the people to don't know where there console are. I'm paying 100 box , so 1/3 of the price of the console to get it fix. it's something if you think about
it. And mostly the problem could be solve with better communication. And it won't leave angry customer.

Well I got the same problem and contact xbox chat support twice and fedex once (in between).

the number xbox support provide me is invalid for fedex so they apparently can't help us... and microsoft is unable to provide me the tracking number (after 1H20 min in the chat room the second time...). So I will just wait and see if my xbox come back home
or not :'(

transcript from the chat if that can help other customer :

MS: Robin, this number 0//////// is the outbound number that's why fedex can't trace your console.

MS: This number is the inbound tracking which you need to present to fedex and also the tracking number.