Dolby wont configure on Series X.

I have the problem that Netflix Dolby Atmos is not working with the x box S, if I try to play a series with Dolby Atmos, then Netflix give the text:

This title can not play try later?

Configuration is ok at the x box s and all other content without Dolby Atmos will play correct.

If someone have a solution?

Hello jesseinsf94122,

We really appreciate for the time and effort that you have extended to us.

What we have found out an article for some Dolby errors;

Audio delay on Xbox Series X



Question: Some games or movies on the Xbox Series X have audio/video sync issues, how can we fix this?



Answer: Dolby is currently investigating any A/V sync related issues while playing some games or watching some movies on the Xbox Series X with Dolby Atmos enabled. A/V latency problems normally occur because of specific hardware compatibility issues, faulty hardware, or incorrect configuration on one or more devices. For the Xbox Series X, users should double-check the below checklist to make sure your setup fully supports Dolby Atmos.



1. Are you connected to your TV or AVR using eARC?

2. Are you using HDMI 2.1 supported cables?

3. Does your AVR/soundbar support HDMI 2.1?

4. Is your TV configured correctly to use eARC?

5. Is Atmos enabled correctly on your Xbox Series X?



Additionally, one setting in the Xbox Series X that is known to cause some A/V sync errors is the feature to play content in 4k 120hz. This setting has been shown to cause audio delays with some hardware when playing Dolby Atmos content. Microsoft is currently looking into this issue. For a temporary solution, users should change the setting to 60hz.



Please see any of the above items apply to your system and fix as necessary. If you believe all is in correct order, please contact Dolby support to follow up with more troubleshooting.

• Dolby Access Support - Dolby
  
• Dolby Support - Dolby
  

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello SteveVrettos,

We really appreciate for the time and effort that you have extended with us here on Xbox Forums.

We would like to ask if the solution you have tried work well with you or are you still experiencing an audio delay?

We would also like to share with you some issues the same with your issue.

Audio delay on Xbox Series X



Question: Some games or movies on the Xbox Series X have audio/video sync issues, how can we fix this?



Answer: Dolby is currently investigating any A/V sync related issues while playing some games or watching some movies on the Xbox Series X with Dolby Atmos enabled. A/V latency problems normally occur because of specific hardware compatibility issues, faulty hardware, or incorrect configuration on one or more devices. For the Xbox Series X, users should double-check the below checklist to make sure your setup fully supports Dolby Atmos.



1. Are you connected to your TV or AVR using eARC?

2. Are you using HDMI 2.1 supported cables?

3. Does your AVR/soundbar support HDMI 2.1?

4. Is your TV configured correctly to use eARC?

5. Is Atmos enabled correctly on your Xbox Series X?



Additionally, one setting in the Xbox Series X that is known to cause some A/V sync errors is the feature to play content in 4k 120hz. This setting has been shown to cause audio delays with some hardware when playing Dolby Atmos content. Microsoft is currently looking into this issue. For a temporary solution, users should change the setting to 60hz.



Please see any of the above items apply to your system and fix as necessary. If you believe all is in correct order, please contact Dolby support to follow up with more troubleshooting.

• Dolby Access Support - Dolby
  
• Dolby Support - Dolby
  

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

I have a series x connected to a Philips Amerlight 65pus8535 I get 5he silver metallic screen playing x/s dedicated games and it also appears while using Disney plus app from my tv apps! Is this a problem with my tv or is it a Dolby vision problem, I have turned off the dolby for gaming and this worked but in the detail list on my Xbox series x it says that the dolby vision may experience distortion?

Well yes. The problem is constant. Whenever you’re in a game that uses Dolby atmos or even on Netflix through the series x. It needs a software patch to fix it. Delay is present on all Dolby atmos content