Dolby atmos still switches to windows sonic

Is it possible that you set your sound output for headphones to Dolby Atmos and didn't buy the Dolby Atmos App?

If so, you will be able to try Dolby Atmos through Headphones for 14 days, after which it'll stop working.

You need to switch to basic Stereo or Windows Sonic if you want spatial 3D sound without paying for Dolby Atmos.

Hello,

I have almost the same issue. I've bought Dolby Atmos for Headphones from Microsoft Store, connect my headset to controller and set audio output to Dolby Atmos in my Audio Settings page. But sometimes it is roll back to Windows Sonic! I've launch Dolby
Access app, check that in settings page selected Dolby Atmos For Headphones, close this app and get back to Audio Settings, change Windows Sonic to Dobly Atmos.

We highly recommend checking this => Windows Sonic, Dolby Atmos, and DTS Headphone:X headset settings on Xbox | Xbox Support.

Hi d0x360,

Out of curiosity did the the customer by chance give the brand/model of headset they purchased? I am linking a few resources concerning Dolby Atmos for Xbox Experience Your Games in Full Audio Immersion with Windows Sonic and Dolby Atmos Spatial Sound - Xbox Wire and Windows Sonic, Dolby Atmos, and DTS Headphone:X headset settings on Xbox | Xbox Support . I usually recommend to players that once they have installed the Atmos app on their console or pc that they use the app to test the differences in sound rather than using a game to test the audio.

Hi there njlovold,

Thanks for reaching out. I'm sorry to hear about the issue with Dolby Atmos. I recommend trying the following resource article:

Windows Sonic and Dolby Atmos headset options and help on Xbox One.

Try this out and let us know the results.