Dolby Atmos on Xbox Series X cutting out through Denon soundbar

It doesn't matter cos all the questions you ask are too much hassle to reply to.

I am not made of money so no I haven't got another soundbar to try on but even through my TV speakers, the audio cuts out.

Hello Bodhi Rockatansky,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



Thank you for understanding.



Regards,

Hello Bodhi Rockatansky,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you encounter an issue trying to play a Blu-ray audio disc on Xbox Series X. Let us check on this together and sort this out in timely manner.

We would like to further isolate your concern in order to get a better understanding.

1. Have you tried playing the disc on a different sound bar connected to your Xbox Series X? or use a DVD player to play the disc?
   
2. Do you have issues playing Blu-ray game disc on Xbox Series X? Would you mind providing a list of the game titles?
   
3. May we ask for a screen recording of the issue? Please send the recording on private message, click here: Private Message.
   
4. May we ask for what is the title of Blu-ray audio disc you are trying to play?
   
5. What troubleshooting steps you have done so far?
   

These support article has a list of troubleshooting related to disc:

Troubleshoot Xbox disc game installation | Xbox Support

Troubleshoot problems playing a disc | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I have the same problem, but my Xbox One X pushes Dolby Atmos to non Dolby Atmos movies. Also my Xbox pushes out HDR to non HDR movies. It's very frustrating that the sound cuts in n out even when I play Shadow of The Tomb Raider that's Dolby Atmos. Even
Avengers Infinity War sound cuts in n out. Since I have a Geek Squad warranty, I took my LG SJ9 to Best Buy. They tested all Dolby Atmos scenarios and never once did they have a problem with the soundbar in Dolby Atmos mode cutting in n out. There's something
wrong with the Dolby Atmos signal the Xbox One X uses that the SJ9 has problems decoding.

I have had the same issue with Netflix and Apple TV (a few months), no Dolby Atmos, although there is a label Dolby Atmos at the title and chosen track with Dolby Atmos in the application. My AVR shows a PCM input signal for this application.

My setup is: Xbox Series X - Denon AVR X3700H - TV Samsung 75Q80T