Dolby Atmos height speakers popping/clicking on surround speakers.

I also re-installed the dolby acces app. Demo content in the app itself plays sound from my height speakers and the rest of my speakers. I only get this problem when playing games, where only the height speakers are not playing any sound at all.

It seems that the console and your audio system is properly configured for Dolby Atmos, since the Atmos Demo works.

Also try to download the free "Insects" demo from Microsoft, which allows you to switch between Dolby Atmos and "regular" surround sound.

Check if Atmos works in that demo, as the Atmos Demos in the app are usually videos with a fixed, pre-rendered audio track.

Also, which games are you trying exactly? Do the games really support Dolby Atmos themselves? Because the Xbox One S will not "upscale" regular surround sound from non-Atmos games to have height information.

No, it's not the dolby app. It's the latest skip ahead build that fixed the problem. Anyway dolby laboratories said that the problem was only cosmetic because it was coding real atmos even without displaying that on the receiver. My problem was
different because i needed to have the speaker Virtualization (i don't have speakers on the ceiling). Without the receiver reading Atmos on the display i can't enable speaker Virtualization. Now it's fixed. Sorry for my english.

Interesting, this may not be a true fix after all. The problem occurs with real atmos content on actual height speakers without virtualization. Currently, playing the atmos demo content in the Dolby app there is zero sound from the height channel, flip on
the virtualization in app and there is some virtualized height but it’s not true Atmos height. Odd, because that behaviour shouldnt happen at all. Dolby should know i have real heights and simply select the real height encoding / track. In either case, Atmos
doesnt display in the AVR front display (just shows pcm multi) so theres no way to know what the receiver is actually doing.

If the issue is “cosmetic” it could simply mean the receiver doesnt know the signal is true Atmos and does the safe thing by just playing sounds on the “bed” speakers instead of making the terrible mistake of playing any random sound on the heights. If this
is true, it would cancel the argument that Dolby is saying it’s merely “cosmetic” and I think it would make them look a bit dishonest here.

I wonder if anyone in the Alpha program can confirm this on actual Atmos height speakers with Virtualization disabled (to elimmate as many variables as possible) receiver

Hello D3mondkid12! Dolby Digital is a system that designates 2.0 up to 5.1 or more channels where the speakers are arranged horizontally (designations include Dolby Digital, Dolby Digital EX, Dolby Digital
Plus) Dolby TrueHD is the next step but the speakers are still arranged horizontally.

Dolby Atmos is a system where speakers are arranged both horizontally and vertically. Examples include 3.1.2, 5.1.2, 5.1.4, 7.1.2, 7.1.4. The first number is the number of horizontal speakers, the second number
is the subwoofer, and the third number is the number of vertical speakers (vertical speakers can be placed on the ceiling or pointing up from the top of the horizontal speakers). Dolby Atmos information can be encoded within a Dolby True HD signal - if you
have a Dolby Atmos Blu-ray and your receiver doesn’t feature Dolby Atmos decoding, it will default to Dolby TrueHD, Hope it helps!

Thank you for responding. I did try to set my output options to both 5.1 uncompressed and 7.1 uncompressed and then reverting back to dolby atmos sound. I also re-installed the dolby acces app. Demo content in the app itself plays sound from my height
speakers and the rest of my speakers. I only get this problem when playing games, where only the height speakers are not playing any sound at all. The rest of my speakers have no problem in producing the sound as it should. I will retry changing the settings
as you suggested later this day. Thank you for the help.

Dolby Surround is a upscaler from a not atmos source like 5.1 or 2.0 to surround with use of al your speakers like 5.1.2 or higher.

dts neuralx is the same upscaling system from dts

You had no problem with atmos, you think you had.

Now with the new firmware update the xbox one x is a broken thing with netflix

With a non atmos source the receiver must do the upscaling but now the xbox puts out a 2.0 or 5.1 stream in a atmos package, and no sound is comming out your atmos speakers.