Doesn't let me use Xbox live gold online!******>:/

I have an active live gold membership but the Xbox doesn't let me use online features. When trying to play online games a pop-up appears and it tells me to buy live gold membership although on my account it says that I have an active gold membership that
expires February 2019.

:)

 

Error code or system

What should I do if my xbox live gold card is activated but it doesn't let me play online?

 

Having problems with Xbox live gold

I'm having this problem. I got the xbox live gold 1 month trial today and It doesn't let me play online.

 

hi, i have the same issue. Please help us.

 

Please check this page
http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later). See here how to:

http://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

2. Turn off your console and unplug it for 30 seconds. Plug it back in and boot up.

3. Redownload your profile and try again in the game.

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

 

Hi,

Could you check your subscription status at Sign in to your Microsoft account ?

Try power cycling your console or re downloading your profile as it may force a refresh.

Thanks

 

If I do that it is not going to reset my online games data right ? i mean that as in ill Still have all my progression in online games saved?

 

Yes i have checked it and it says that mu membership is active. I'll have a try on those.

 

Your progress is saved doing this and it's also on the xbox servers to sync with. You don't lose progress.

 

Thanks for info. I'll take a shot at that.

 

are you sur

e you have logged into your account?

 

Tried it, nothing changed. Still the same pop-up pops up.

 

Then please contact xbox support as they will have to refresh your gold from their end.

 

You mean contacting true twitter or?

 

You might have your system in play offline mode the gold subscription pop up is built in the system and will pop up if not connecting