Does the Xbox one under-perform while using an external surge protector?

Discus and support Does the Xbox one under-perform while using an external surge protector? in XBoX on Consoles to solve the problem; There seems to be two schools of thought on whether or not to plug the xbox ones into a surge protector or not due to possible under-performance.... Discussion in 'XBoX on Consoles' started by Kindr3ds, May 31, 2019.

  1. Kindr3ds
    Kindr3ds Guest

    Does the Xbox one under-perform while using an external surge protector?


    There seems to be two schools of thought on whether or not to plug the xbox ones into a surge protector or not due to possible under-performance.

    • Does the console actually under-perform if it is plugged into a surge protector?
    • Also do you personally use a surge protector with your console?

    :)
     
    Kindr3ds, May 31, 2019
    #1
  2. XBF Ezra G Win User

    Does the Xbox one under-perform while using an external surge protector?

    Hi everyone,

    I believe Brad mentioning the use of a third party "surge protector" was meant to describe an Xbox One Power Supply. Your console's warranty will
    not be voided by use of a surge protector, however; if you use a third party power supply on your Xbox One console, you may risk damaging the console over the use of a Microsoft Xbox One PSU(power supply unit) which is specifically designed
    for your Xbox.

    Thank you.
  3. XBF Brad A Win User

    Does the Xbox one under-perform while using an external surge protector?

    The information I provided as the examples are from troubleshooting with customers. Soon as we plugged the console into the wall they were all working correctly. Using a surge protector or ext. cord there is no way to know if they are correctly supplying
    enough power all the time.
  4. J.R.G. Win User

    Does the Xbox one under-perform while using an external surge protector?

    Plug mine directly into the wall. Don't remember if the 360 was recommended to be plugged into the wall, but do know my girlfriend went though 3 power supplies (Using surge protector), while I never had to replace mine.
  5. Smwutches Win User

    Does the Xbox one under-perform while using an external surge protector?

    Microsoft has actually retracted the information that the One should be not be plugged into a surge protector. Their reasoning was that the console would not be able to pull full power through a 2nd surge protector and would reduce performance, but really
    you shouldn't notice any difference either way. You just have to make sure that if you are plugging one into a surge protector that it can handle the load a console would put on it.

    Personally, I have mine in a battery backup though. That way if I'm playing and the power goes out, I have time to shut it down properly.
  6. FreakRoach Win User

    Does the Xbox one under-perform while using an external surge protector?

    Hi Kindr3ds,

    Thanks for coming to the forums with your issue. To answer your questions:

    1. Yes a console can under perform plugged into a surge protector or ext. cord. For example this are known issues that have been resolved, controllers keep disconnecting, games not launching correctly, and even console not powering on. Reason for this is there
      is no way to tell if a surge protector or ext. cord is faulty or not putting out enough power unless you have the meter to test this.
    2. NO I plug all my consoles directly into the wall. The consoles all have there own surge protector. To use another you can void your warranty if found you used another. One has it on the power cord, Xbox one S, X have them inside the console.
    3. Another Note if the surge protector or ext. cord is faulty, this can damage the console as it is not getting the required power to run correctly.
    Thanks,

    Brad
    That's some great piece of info. Thanks for sharing.
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Does the Xbox one under-perform while using an external surge protector?

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