Does my replacement controller get a fresh 12 month warranty?

Discus and support Does my replacement controller get a fresh 12 month warranty? in XBoX on Consoles to solve the problem; Hi, I started having stick-drift issues with my controller. It was still under warranty so I got a replacement last July (11 months ago). Having the... Discussion in 'XBoX on Consoles' started by Padraic Dunne, Jun 16, 2024.

  1. Does my replacement controller get a fresh 12 month warranty?


    Hi,

    I started having stick-drift issues with my controller. It was still under warranty so I got a replacement last July (11 months ago).

    Having the same issues again, the same direction on the same stick. No drops or physical damage to either controller.

    Does anyone know if replacement controllers get a fresh 12 month warranty? I can't get talking to a live agent, and I get different warranty statuses depending on what tool I use to check on the Microsoft website.

    Any help is greatly appreciated!

    :)
     
    Padraic Dunne, Jun 16, 2024
    #1
  2. Padraic Dunne Win User

    Does my replacement controller get a fresh 12 month warranty?

    Thanks for the reply!

    But wow, that's very surprising. I guess I shouldn't be surprised about the quality if they only put a 3 month warranty behind it.
  3. Sodangidni Win User

    Does my replacement controller get a fresh 12 month warranty?

    Hello, Padraic D. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

    I regret to inform you, but replacement controllers don't have 12 months of warranty. Actually, a replacement controller has a 90-day warranty.

    Typically, every Xbox accessory or controller has 90 days of warranty (excluding the Elite Series controller, that has 1 year)

    Regards,

    Arturo.
  4. The Viral Cyrix Win User

    Elite Controller Rubber Grip - Coming Off Again

    Controllers are only covered under a 12 month warranty in the UK. Replacement controllers get a 90 day warranty or what ever is left on your remaining warranty. There is no consumer law in the UK to cover a device over 6 years. You could argue that products
    are should be covered for a reasonable length of time and due to ware and tare on an accessories 12 months is fair
  5. Kirill Krasin Win User

    Considering a Series 2 Elite Controller despite known issues. What happens if a warranty replacement also malfunctions?

    It must count 12 month from date when you get new (replacement one) controller.

    But to be sure, i'm think you need to check warranty card.
  6. The Viral Cyrix Win User

    The awful quality of xbox controllers

    Which region are you in. Controllers have a 90 day warranty in the US and Canada however they have a 12 month warranty in the UK.

    If you are lucky enough to be in the UK you can have the controller replaced
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Does my replacement controller get a fresh 12 month warranty?

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