Does Microsoft provide support for the xbox or are we to rely on public opinion

Discus and support Does Microsoft provide support for the xbox or are we to rely on public opinion in XBoX on Consoles to solve the problem; I have been trying to download the game ARK survival evolved for 4 days now. The game tried to auto update and never completed I have tired numerous... Discussion in 'XBoX on Consoles' started by MattKimball1, Mar 26, 2020.

  1. MattKimball1
    MattKimball1 Guest

    Does Microsoft provide support for the xbox or are we to rely on public opinion


    I have been trying to download the game ARK survival evolved for 4 days now. The game tried to auto update and never completed I have tired numerous time to contact Microsoft for support and always end up getting "support" from "one of my fellow xbox gamers"
    whom I am convinced are mostly 10 year olds googling for solutions and providing the same "solutions" anyone can find. I know my network is good, I don't have a DNS issue, I have plant of disk space and have reset the console. I am very frustrated with the
    complete lack of support. Does anyone know how to contact Microsoft for technical support?

    :)
     
    MattKimball1, Mar 26, 2020
    #1
  2. Smwutches Win User

    Does Microsoft provide support for the xbox or are we to rely on public opinion

    Unfortunately this type of situation is unusual and is not the norm when trying to contact support.
  3. PanditPurple Win User

    Does Microsoft provide support for the xbox or are we to rely on public opinion

    The community here is mostly for answering and troubleshooting easy single step problems and questions. anything super technical or account related must be brought to Support.
  4. Smwutches Win User

    Does Microsoft provide support for the xbox or are we to rely on public opinion

    You can request a call back or chat with support (not an expert gamer) through http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic.
    Typically billing options will always give those options. However, bear in mind that with everything going on in the world right now, wait times might be longer.
  5. MattKimball1 Win User

    Does Microsoft provide support for the xbox or are we to rely on public opinion

    The problem with that is there is no option to chat or receive a call back you are forced to chat with an "expert gamer". I am so disappointed with this product and frustrated with this experience frankly it's unacceptable.
  6. james.btex Win User

    Xbox Elite Controller v2 - no headset audio via chatpad

    Im new to the forum but i have to ask, does Microsoft support look at these posting use this to learn about user issues, provide suggestions and fixes?

    Seems like all companies make the users ask questions in the community forums and rely on other users to provide the answers instead of having Microsoft product support provide the answers.
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Does Microsoft provide support for the xbox or are we to rely on public opinion

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