Does Microsoft Complete warranty cover stick drift for the Elite series 2?

Discus and support Does Microsoft Complete warranty cover stick drift for the Elite series 2? in XBoX on Windows to solve the problem; Hello, I'm looking to buy a controller elite series 2 but I can't get it from bestbuy in my country so I thought about trying to buy it from the... Discussion in 'XBoX on Windows' started by falco708, Mar 12, 2020.

  1. falco708
    falco708 Guest

    Does Microsoft Complete warranty cover stick drift for the Elite series 2?


    Hello,

    I'm looking to buy a controller elite series 2 but I can't get it from bestbuy in my country so I thought about trying to buy it from the microsoft store with the 3 year warranty. Unfortunally when reading the warranty covering of the Complete, they say
    that it does not cover a lot of stuff and will probably send me a used controller instead of a new one if I have to replace mine.So I'm a bit afraid to pay 200€ to try it.

    Can Microsoft Complete warranty cover future stick drift during the 3 years ? Can I ask for a refund if they send me a controller with another stick drift ?

    I have an old Elite controller original and it really has a huge huge stick drift, I sent it to microsoft for repair but they absolutely fix nothing.

    Thank you.

    :)
     
    falco708, Mar 12, 2020
    #1
  2. PanditPurple Win User

    Does Microsoft Complete warranty cover stick drift for the Elite series 2?

    Unless its out of the box stick drift

    It is most likely considered wear and tear on the product and wont be covered ( You could probably get it repaired)

    I don't exactly agree with the whole "stick drift is wear and tear" idea of warranty avoidance but that's probably how it is.

    If you cannot find a definitive answer, your best bet is to ask Support.
  3. Bandido1508 Win User

    Does Microsoft Complete warranty cover stick drift for the Elite series 2?

    If best buy does not sell it in your country I doubt if the Microsoft store will either. Stick drift was covered under the warranty for controllers, and Microsoft only replaces your controller, they will not repair your controller.
  4. Eric_391 Win User

    Elite Series 2 Controller

    I bought 2 Elite controllers at the same time from Microsoft. Less than 5 months the first one had button issues and stick drift. Microsoft offered replacement. Just sent it and the second started with the exact same problems, LB not working Stick drift
    Microsoft says too bad no warranty. 5 months old and $500 for 2 controllers. I have made several requests and keep being told they are not under warranty. Can anyone help?
  5. s33r Win User

    Elite series 2 controller replacement

    Warranties cover a like for like replacement if required under that warranty so as far as I know, yes, if you send an Elite series 2 in for replacement you will receive an Elite series 2 back.
  6. BlastingAxis Win User

    Xbox one elite controller series 2

    Ive had left stick drift with 4 elite contollers 2 right out of the box good thing for best buys warranty program
Thema:

Does Microsoft Complete warranty cover stick drift for the Elite series 2?

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