Does Microsoft always send back faulty controllers?

All controllers over time will develop stickdrift and deadzone. I always buy my controllers from another store that offers extended warranty plans because its just a fact about controllers. Microsoft has a 3 month warranty to ensure that your product isn't
faulty right out of the box and if it is you can send it back so if you ever get a faulty product right from the start you have time to send it in. but since you didn't you would have to pay for a repair or replacement i go through controllers every 2-4 months
and it doesn't matter brand so that's why controllers normally don't have long standard warranty's because they always break eventually for normal use around 6-12 months so if the warranty was longer Microsoft and any other controller company would need to
spend a lot of money replacing everyone's stuff.

I always buy a one year warranty from best buy and send in my controller before the warranty expires and get a new controller than i buy the same warranty so it only costs the warranty price when i need a new controller.

Sounds like the controller may be faulty. You should send the controller back to where you got it from and either get a replacement or money back.

If the controller has drifting, then it's faulty. If you have only just got it, then sending it back and getting a new one or a refund is the best course of action, otherwise it will need to be sent to Microsoft for repair/replacement.

For a day one controller they want the faulty one back. They fetch a premium of £100 on ebays so im sure they want the faulty one before they send another out

Hi There,

If its a faulty controller I would just look at sending into Microsofts centre for repair under warranty.