Does anyone know what’s wrong with my Xbox one x?

Hi Troy, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to do an offline system reinstall?

It's a two-step process using a computer and your console, I highly recommend you use the source link for a better reading experience.

If you prefer a step-by-step guide here, please, follow these steps:

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First Step (On the Computer):
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Plug your USB flash drive into a USB port on your computer.

Select the following link to download the reset file to your computer: https://www.xbox.com/xboxone/restorefactorydefaults

Select Save to save the console update.zip file to your computer (if it doesn't download automatically).

To unzip the compressed file, right-click on the file and then select Extract all from the pop-up menu.

Copy the $SystemUpdate file from the .zip file to your USB flash drive

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Second Step (On your console):
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Unplug the network cable if you're using a wired network connection.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Plug the flash drive into a USB port on your console. For more information, see:

Press and hold the Pair button (Xbox Series X|S: located on the front next to the USB port) and the Eject button (Xbox Series X: located just above the disk drive slot), and then press the Xbox button on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have an Eject button. On this console, you only need to hold the Pair button and then press the Xbox button.

Continue holding the Pair button and Eject button for 10-15 seconds.

Listen for two "power-up" tones a couple of seconds apart.

You can release the Pair button and Eject button after the second power-up tone.

When the console restarts, remove the flash drive.

Once the console restarts, you should see the digital setup experience to guide you through resetting your console.

I hope this helps.

Source:

https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Does anyone know what is the problem with my xbox one?

Why are the comments so scary?

Your account was hacked and if you want to get the points back you'll need to open an Unauthorized Access case. Microsoft and EA don't really care about this issue (it's plaguing hundreds if not thousands of users at this time) so they're saying it'll take
about a month for them to set your account straight, and in the meantime they lock you out of XBOX Live for a month.

Probably some sort of deal made between the publishers and Microsoft.