Does anyone know what this is? It appeared in my game library

Hi there! This is Virginia O.

I understand that you are experiencing issues tracking your purchased game on the account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To set your expectations properly, please be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Please verify the correct account. Make sure that you are logged into the correct account because games are purchased on one account but searched for on another will not show up from your Order history/game library.

And then log in to the account you used to buy the game and check your purchase history: https://account.microsoft.com>; Order history. This will confirm whether the purchase was successful.

Thank you for your cooperation.

On this machine the game is uninstalled, however, it does not appear in the library. I don't know why. I have proof of purchase from Microsoft.

Hello!

Thank you for keeping us updated. What does the error message state when the download fails? Does the game appear in the library
of the Microsoft Store? Be sure to let us know the results!

Why are the comments so scary?

Your account was hacked and if you want to get the points back you'll need to open an Unauthorized Access case. Microsoft and EA don't really care about this issue (it's plaguing hundreds if not thousands of users at this time) so they're saying it'll take
about a month for them to set your account straight, and in the meantime they lock you out of XBOX Live for a month.