Does anyone know what the problem is?

Hello there, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this

Not a Microsoft employee.

I understand you're having difficulties with the grandmaster difficulty in Solitaire collection.

Win a game in that difficulty is always hard and you need to use the cards carefully.

Is this happening with a daily challenge?

Hi, Jeh. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Kindly check first if you have a completed status for the game transaction from this link, https://account.microsoft.com/billing/orders.

If the status for the transaction is completed, please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Reinstall all of the content packs.

Please go to the

store>find the game>go to choose edition>manage>and reinstall all the content packs

Solution 3: Try to uninstall and reinstall the game.

Why are the comments so scary?

Your account was hacked and if you want to get the points back you'll need to open an Unauthorized Access case. Microsoft and EA don't really care about this issue (it's plaguing hundreds if not thousands of users at this time) so they're saying it'll take
about a month for them to set your account straight, and in the meantime they lock you out of XBOX Live for a month.

Probably some sort of deal made between the publishers and Microsoft.