Does anyone know how to speak to someone to resolve an issue with xbox account

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on playing your games.

If I may ask, is your son using the account that owns the games he is trying to play?

Since there was a reset that happened on the console, this will also reset the Home Xbox to share games and this might have been shared before for him to play. Try using the account that owns the games and set it to Home Xbox again so he can play the games again as being shared.

Log in to the account that owns the games and do this:

Press the Xbox button  on your controller to open the guide.

Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

To make this your home Xbox, select Make this my home Xbox.

Once done, the games will be shared again on that console.

Hi R A, my name is Daniel. I am an independent advisor who is willing to help you.

If your refund was denied, and you believe it is a mistake because you have not requested many refunds this year, please respond to the email you received informing you of the refund rejection. In your response, explain in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and get back in touch with the team that originally handled your refund request.

If you have not received any email informing you of your refund rejection after 24 hours, even after checking your spam/junk folder, I recommend requesting a refund again using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should receive an email informing you of the denial as this is the only way they have to communicate this information when a refund is requested through that link. When you receive the email, respond to it as I mentioned before.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Credits: https://answers.microsoft.com/thread/8bcbfa91-e8d0-4cd1-ae55-570668533c23

If this information was useful to you, let me know and if you need more help I will be attentive to continue helping you.

Best regards,
Daniel.

Thank you Daniel for your swift response to my query. I will give your advise about the alternate link a try and see if I get an email this time

Thank you

You sir are a hero, refund is all sorted now. Thanks again for your help!

Always at your service R A, let me know if you manage to receive the email. I will be attentive to your response.