Does anyone know how to make a controller get detected on a MacBook for cloud gaming?

Hi Alejandro Alanis,



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Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hello Alejandro Alanis,

Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you need help to connect your Xbox controller to a MacBook for cloud gaming. As per description, your controller is connected via Bluetooth to your MacBook but it seems it is not detected when you try to play cloud gaming.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. Have you tried to check if this is supported by the Xcloud gaming on a MacBook?
   
2. Was this working before?
   
3. If yes, recent activity or changes made before the issue appeared?
   
4. Make sure you have the latest OS version installed.
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime, here are some solutions that might help.

1. Check your controller’s battery.
   
2. Disconnect the controller and pair it again.
   
3. Switch to Xbox type controller (Xinput support) via a USB cable.
   
4. Make sure your device is up to date. You can also check if your controller is supported by the XCloud gaming.
   

Here are some guide articles that might help you.

• Set up your Apple device for cloud gaming | Xbox Support
  
• Troubleshoot Apple cloud gaming issues | Xbox Support
  

If you have other clarifications, you can get back to us by replying to this post.

We will be glad to follow up and help you.



Sincerely,



Moderator

Microsoft Community

Its not the 'Recon Hybrid Game Controller' , My controller is the Turtle Beach Recon Controller and whenever I plug it in it doesnt detect it on XBOX cloud gaming. My controller works on normal games but it doesnt detect on Xbox cloud gaming .

Does anyone have a link of how to do this? The only things I can find are from 2008 and I don't trust 4 year old tech instructions! I have a macbook pro if that makes any difference. Thanks.

unfortunately that doesn't help either. I have borrowed my friend Xbox One Series X controller and same thing happened. The game Redfall does detects the controller but keep changing it to keyboard and mouse and can't use the controller it's just bad game port and again I have tried the game on Cloud Gaming the game detects the controller and functions right but when downloading the game it doesn't.