Does anyone know how to fix the code 0x80831002

Hmmm and that was after a complete factory reset right?

I´m afraid your console might need to be serviced Bryan

https://support.xbox.com/help/hardware-network/...

Now it froze and it appeared again with the same code while trying to take me to the hot wheels map on forza

I unplugged the power cord for 5 min

Reset while keeping games and apps

Cleared local game storage

Removing account then re-adding

I did work but now the sound lags and Forza freezes I don’t know if that is also an issue or no

I see, just gone through different threads and this appears to be a hardware malfunction. Most users had to had their console repaired.

Before that, let´s try a full factory reset. (keeping games and apps)