Does anyone know how I can recover my xbox 360 profile to add it to my xbox one when I...

Discus and support Does anyone know how I can recover my xbox 360 profile to add it to my xbox one when I... in XBoX Accessibility to solve the problem; The profile in question hasn't been used in a long time and the last purchase on it was made by my dad! He passed away in 2013 so his old credit card... Discussion in 'XBoX Accessibility' started by Tony Williams4, Jan 22, 2023.

  1. Does anyone know how I can recover my xbox 360 profile to add it to my xbox one when I...


    The profile in question hasn't been used in a long time and the last purchase on it was made by my dad! He passed away in 2013 so his old credit card expiration date is not even available in Microsoft's recovery form! He purchased FX Pinball 2 tables on that profile for me the day he found out he had pancreatic cancer. FX Pinball was the last game he and I played together. There isn't a lot of stuff on that profile but anyone should understand why recovery is so important to me! Microsoft should go back the entire life span of the system on credit card info if necessary. I talked for 3 hours with Microsoft support 7 different agents only to get no results. After filling out the recovery form 2 times I have to wait 24 hours before another attempt! According to support the reason they go to such lengths to confirm identity is to protect my account from being scammed but who scammed me in reality! I thought once you bought digital content it was always yours! I know the name, birthday, region, state, zip code, email used but cant access the email, security question answer, and the last four digits on the credit card used to make the last purchase as well as the full name on the card used on that profile, however that is not enough for Microsoft's Account recovery team! Does that sound like protecting my profile from being scammed. One of the support guys I spoke to assured me if I could find that old credit card info I'd get my profile back! Another lie perhaps? Has anyone else known of this kind of issue and if so was it resolved?

    :)
     
    Tony Williams4, Jan 22, 2023
    #1
  2. charLii P Win User

    Can not download my account

    Yes, not just tried, i have to recover it.

    When i start the Xbox 360 Emulator the first step to do is recover my Profile but it does not work.

    I can´t get a Connection to Xbox Live even though i am connected with my Xbox One to Xbox Live.
  3. Tony Williams4 Win User

    Does anyone know how I can recover my xbox 360 profile to add it to my xbox one when I forgot the password and can't access my old email?

    I believe Microsoft is working on it now I really hope I can recover the profile.
  4. Tony Williams4 Win User

    Does anyone know how I can recover my xbox 360 profile to add it to my xbox one when I forgot the password and can't access my old email?

    You miss the point. I've only gotten emails from an automated recovery system! How is that a support team? Other than the password the only thing I don't know is the model number of my old 360 and I tossed it when it broke! Microsoft is not doing anything! I get the same form same automated results everytime and a email I can not even reply to! Explain that! Also support said it's the recovery team that gets it done not support!
  5. Georges C. Win User

    Does anyone know how I can recover my xbox 360 profile to add it to my xbox one when I forgot the password and can't access my old email?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Tony, I see in your description that you've been in contact with Xbox support, if they can't recover your account unfortunately no one will.
  6. Georges C. Win User

    Does anyone know how I can recover my xbox 360 profile to add it to my xbox one when I forgot the password and can't access my old email?

    Hello again, as you mentioned support in these cases they usually perform an Account Takeover, but this is similar to the online account recovery form, the difference is that it is filled out by the support agent and sent to Microsoft.

    If by the online form you were not able to recover your account you can try to talk to them and request an Account Takeover, but it is not guaranteed that you will recover your account.
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