Does any know **** is wrong with my xbox

Hello Krish Bodhani,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you are having difficulties playing a game. Let me see how I can assist you with this concern.



However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• What troubleshooting steps have you done?
  
• Was this working before?
  
• Recent activity or changes made before the issue appeared?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

If you can't sign in to the Xbox network, here are a few things to check:

• Is your console connected to the internet?
  
• Are there any Xbox status alerts?
  
• Is your Xbox subscription up to date?
  
• Do you have any suspensions or other enforcement actions?
  
• Did you recently change your password?
  
• If issue still persist, please proceed with the steps on the link below: Add or remove an Xbox profile | Xbox Support
  

If your digital Xbox game won't launch, try these steps:

1. Check for service outages.
   
2. Check for known issues with games.
   
3. If you see an error code, find out what it means in Search results.
   
4. Restart or power cycle your console and see if that fixes the problem.
   
5. Troubleshoot your network connection and see if that fixes the problem.
   
6. Verify that the game was purchased by this account.
   
7. Verify that you have a license for the game.
   

Troubleshoot game issues on Xbox

Troubleshoot game issues on Xbox | Xbox Support

Troubleshoot multiplayer connection errors

Troubleshoot multiplayer connection errors | Xbox Support



Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

its a dodgy site that sells consoles and accessories, i would go somewhere more reputable for a start.

Hi Troy, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to do an offline system reinstall?

It's a two-step process using a computer and your console, I highly recommend you use the source link for a better reading experience.

If you prefer a step-by-step guide here, please, follow these steps:

---------------------------------
First Step (On the Computer):
---------------------------------

Plug your USB flash drive into a USB port on your computer.

Select the following link to download the reset file to your computer: https://www.xbox.com/xboxone/restorefactorydefaults

Select Save to save the console update.zip file to your computer (if it doesn't download automatically).

To unzip the compressed file, right-click on the file and then select Extract all from the pop-up menu.

Copy the $SystemUpdate file from the .zip file to your USB flash drive

------------------------------------
Second Step (On your console):
------------------------------------

Unplug the network cable if you're using a wired network connection.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Plug the flash drive into a USB port on your console. For more information, see:

Press and hold the Pair button (Xbox Series X|S: located on the front next to the USB port) and the Eject button (Xbox Series X: located just above the disk drive slot), and then press the Xbox button on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have an Eject button. On this console, you only need to hold the Pair button and then press the Xbox button.

Continue holding the Pair button and Eject button for 10-15 seconds.

Listen for two "power-up" tones a couple of seconds apart.

You can release the Pair button and Eject button after the second power-up tone.

When the console restarts, remove the flash drive.

Once the console restarts, you should see the digital setup experience to guide you through resetting your console.

I hope this helps.

Source:

https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Hey King. Tenure is calculated by the amount of time subscribed to a Gold membership. So you may have had an active subscription back in 2007, but any time between then and now you were not an active Gold member, does not count towards your Tenure.