Does an Xbox One S sent from Microsoft as a repair replacement carry a warranty?

Hi Anthony! My name is Ricardo an independent advisor ready to help you with this situation!

The warranty of the original purchase will continue on the new device, only if that warranty was over when you get the replacement, you will have some additional days of warranty

You can fill out a replacement form to have Microsoft replace it (if it's still under warranty it would be free) https://support.xbox.com/xbox-one/controllers/controller-warranty

Microsoft does not repair controllers since it is cheaper to replace them.

Hi S. M. Raza Zaidi



As Smwutches has said, console bans are permanent and cannot be reversed. Please note that this is a community forum and is staffed by volunteers and gamers just like you - not Microsoft staff. We have no access to accounts, Microsoft systems or customer information and can only offer helpful advice.

Sadly there is no authorised Microsoft repair service cover in Pakistan, so any work done there will have been unauthorised, as will the parts that they used, and will have violated your service agreements. Microsoft has no way to tell an unofficial repair from a hacked or modded console, so all are blocked from the XBOX service.

For your future reference, if repairs are ever needed then to avoid a console being locked out of the XBOX ecosystem repairs must be carried out by Microsoft via their repair service, or by a Microsoft-authorised repair service, in or out of warranty. You can also carry out repairs yourself using Microsoft's repair guiides and using only genuine Microsoft components obtained from Microsoft or a Microsoft-authorised repair service. In the case of moving to a territory with no such repair service, your only option is to arrange repair in a territory with official repair services, carry out the repairs yourself with genuine parts you have ordered from Microsoft following their procedures, or replace the device.

Also keep in mind that as per MS terms, any warranty on your hardware only applies in the county of purchase and does not transfer should you move to a different county or territory.

Not sure what you mean, but if your controller is malfunctioning in any way, you have a 90 day warranty from purchase date. All controllers carry a 90 day warranty - Microsoft should be able to repair it or replace the controller for you under warranty.

You can get the repair process started here: https://devicesupport.microsoft.com

Xbox Support is there to troubleshoot or if needed, to create a repair order.

Xbox Support does not have an option to guarantee you a New Xbox console.

The repair center is the one that will either repair or replace the Xbox console.

It's unusual that you have received an Xbox from the repair center that is not working.

You're welcome to post the issue here if you want to troubleshoot the issue that you're running into.

You can review the information below to understand the policy that's in place.

https://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-warranty

4. Microsoft’s Responsibility

(a) After You return Your Xbox One or Accessory to Microsoft (at your cost, unless Microsoft is required by law to pay such costs), Microsoft will inspect it.

(b) If Microsoft determines that the Xbox One or Accessory malfunctioned during the Warranty Period under Normal Use Conditions,
Microsoft will (at its option) repair or replace it, or refund the purchase price to You.

Unless restricted by law, repair may use new or refurbished parts and replacement may be with a new or refurbished unit.

(c) After repair or replacement, Your Xbox One or Accessory will be covered by this warranty for the longer of the remainder of Your original Warranty Period, or 90 days after Microsoft ships it to You. Where required by applicable law, the original Warranty
Period will be deemed to extend for the period of time equal to the time which Your Xbox One or Accessory was in Microsoft’s possession.