Do you own this game or app? If you have a game disc, insert it now. Otherwise, make sure ...

CarnageWolf31 · Oct 11, 2015

Bought a digital purchase of Metal Gear Solid 5: The Phantom Pain about a month ago, and recently I can't play it because the " Do you own this game or app" notifications pops up. Not only this but if I go to the Xbox Marketplace it appears as $59.99 instead
of install like I haven't bought the game. So I go to my recent purchases and it doesn't appear that I bought, any solutions to this issue?

:)

DaffodilWings60 · Oct 11, 2015

Do you own this game or app?

I bought GTA 5 , played a few times , is now an error and the game does not start:

"Do you own this game or app?

If you have a game disc, insert it now. Otherwise, make sure you’re signed in to Xbox Live. If you don’t have rights for playing it, you’ll need to buy it at the Xbox Games Store."

On my Xbox I have two accounts . At first I bought the game , and the second playing it .

"support.xbox.com/.../insert-disc-purchase-digital" - nothing helps((((

Now the game is not working on any account.

Help me please.

ParkerDank · Oct 11, 2015

Do you own this game or app? HELP!!!

Whenever I try and start up my Forza Horizon 3 game in My Games & apps, it gives me the error that says, "Do you own this game or app? If you have a game disc, insert it now. If you bought this online, make sure you're signed into Xbox Live. If you don't
have the rights for playing it, you'll need to get it at the Xbox Store. (0x803f8001)" I know for a FACT that I spent my hard-earned money on pre-ordering this game, and I believe I have the right to play it! Please help!

DENAz666 · Oct 11, 2015

Hey mate,

I'd go to the microsoft site, and see if the purchase went through:
commerce.microsoft.com

That should bring up a billing overview on everything on your MS account. If it appears on there, then it went through and is an error (which we'll go through if that is the case), if it doesn't appear on their, then the purchase didn't go through and you
can just make it again If you want, you can double check with the payment method you used (paypal or credit card) and see if it shows on one of those statements

Hope that helps

Cheers

Denaz

CarnageWolf31 · Oct 12, 2015

Yeah I checked recent purchases and it did go through about a month ago that I purchased the game and passed it, but all of a sudden it's not there anymore and i can't play it, and i'm pretty sure you can't refund games bought digitally.

DENAz666 · Oct 12, 2015

Hey mate,

Ok, are you signed in to live when you are trying to play it? and I assume you purchased it with your own account seeing as you can see it on the commerce site.

When you look at it on the xbox.com website, does it show as purchased there?

Also worth giving your console a hard reset, which you can do by holding the power button down for 10seconds (when the console is on), until it turns off, leave it for a minute, then turn it on a try again. It may or may not help, but won't hurt trying it.

Failing all of that, I'll have to hand this on to a support agent. At least we have the basic stuff out of the way, so the support agent can pick it up and hopefully know exactly where the issue lies

Cheers

Denaz

VisedRacer58406 · Nov 1, 2018

Hello boys. can you pls give me a contact on support agent? i have this problem too. and i think i need a help of he... thank you so much.

Sintaxytb

Error 0x803F8001 occurs when launching an Xbox game or app. Do you own this game or app? If you have a game disc, insert it . Otherwise, make sure you are connected to the Xbox network.

Feel free to reply if you have more questions!

Sincerely

, Xbox Ambassador

DaffodilWings60

I bought GTA 5 , played a few times , is now an error and the game does not start:

"Do you own this game or app?

If you have a game disc, insert it now. Otherwise, make sure you’re signed in to Xbox Live. If you don’t have rights for playing it, you’ll need to buy it at the Xbox Games Store."

On my Xbox I have two accounts . At first I bought the game , and the second playing it .

"support.xbox.com/.../insert-disc-purchase-digital" - nothing helps((((

Now the game is not working on any account.

Help me please.

RedCarGamer

Make sure you put the code in the right account

The error code 0x803F8001 means :
"Do you own this game or app? If you have a game disc, insert it now. Otherwise, make sure you're signed in to Xbox Live. If you don't have rights for playing it, you'll need to buy it at Microsoft Store."

RadTre2

Error 0x803f8001 occurs when you launch an Xbox One game.

You’ll see the following message when you launch a game or app and we need to check usage rights:

Do you own this game or app?

If you have a game disc, insert it now. Otherwise, make sure you're signed in to Xbox Live. If you don't have rights for playing it, you'll need to buy it at Microsoft Store

Solution 1

If you’re playing a disc-based game, insert the game disc into the Xbox console. If the disc is already inserted, see (Troubleshoot problems playing a disc on Xbox One.)https://support.xbox.com/xbox-one/system/disc-error

Solution 2

If you bought or installed the game or app from the Microsoft Store on Xbox One (formerly the Xbox Store), make sure you’re signed in to Xbox Live.

Solution 3

If the game or app was installed digitally (without a disc) by someone else, have that person sign in to Xbox

More info - https://support.xbox.com/en-US/xbox-one/errors/error-code-0x803F8001

Raymond Vella1

When I try to play the game a screen pop up saying: Do you own this game or app? If you have a game disc, insert it now. If you bought this online, make sure you're signed in. If you don't have rights for playing it, you'll need to get it at the Microsoft store.

I am signed in and the game is installed.

Why this is happening?

Do you own this game or app? If you have a game disc, insert it now. Otherwise, make sure ...