"Do you own the disc game or app?" Error

Hi, LucarioMasta420,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. I see that you are getting the error code 0x803f8001 when attempting to play Grand Theft Auto: San Andreas. Looking at this error code, they recommend that this issue Error 0x803F8001 occurs when you launch an Xbox game or app. Let me suggest some other troubleshooting steps.

1. Have you attempted to install the game via My Games & apps?
   
   1. Then click on Full Library and click on Xbox Game Pass.
      
   2. Click on the letter A and filter to G and try to install GTA from there and then run the game and see if the error code populates
      

When you mention you reset the console, did you perform a console reset of the operating system or reboot the console? Also, please file a bug for me as we continue to figure out this issue.

Report a problem on Xbox Click on this link, and it will walk you through how to file a bug.

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.

Hi ArbiterofLight,

Thanks for reaching out to us in the forums for this issue. As you're receiving that particular error message when attempting to play some of the games via Xbox Game Pass, it may worth requesting an additional call back from Xbox Support to have them
troubleshoot your subscription to see if it is being recognized correctly. Please bear in mind that the Game Pass line up does change frequently as well: Xbox Game Pass Games.

The subscription to Game Pass gives you a temporary license to play the games while they are available on the service, so there should be no need to contact the game developers directly, but it would be best to get the subscription reviewed to see
if they may determine what is keeping you from being able to play the titles.

• Log into Support.Xbox.com
  
• Scroll down, Click on
  Contact Us
  
• Step 2 : Select a Category, then See other options
  
• Step 3 : Select your Issue/Topic
  
  • Select - Show contact options
    
  • Select – Call me back or chat with Xbox Support
    

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available.

Give this a try and let us know the results. I hope this helps out.

Is this Game Pass for PC? If so, are you signed into the computer with the Microsoft Account that has the Game Pass subscription? I would recommend checking that, and what profile is signed into the Xbox (Beta) app as well as the Xbox Console Companion
app. Check those and let us know if they are the account that reflect that you have Game Pass Subscription. You can also check that everything with your subscription is good at your
Microsoft Account page for that account.

Let us know the results and we'll see what the next best troubleshooting steps are.

No it's for my xbox 1 console

With game pass you can play the games included as long as you have game pass and as long as the games are including in game pass. If you cancel or the games are removed, you will no longer have access to the games unless you buy them. You can buy
the games at a discount while subscribed to game pass.

ok then since it does not happen to any of the game I bought at full price or at a store or at a discounted price I am forced to buy them, considering it only is happening to games from gamer pass I got free as stated in my original post. the call back solution
as a complete bust because after the troubleshooting failed I was told what I said in the original post that I need to contact the developers so I am probably going to cancel the game pass and just get games at full price as this is happening to every game
pass game I get for free thank you all

With game pass you can play the games included as long as you have game pass and as long as the games are including in game pass. If you cancel or the games are removed, you will no longer have access to the games unless you buy them. You can buy the games
at a discount while subscribed to game pass.