Do you buy SOT ancient coins with the account you own the game on or on the account you use...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

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Hello Mattix6, in so that coins, items, skins etc. are recognized by the game, you must always buy from the account that purchased the game, the account that holds the license of the game.

Hello, Evan. Yes, the coins are credited directly in the game. So, if you redeemed the code on the desired account, you should be able to see the coins reflected on your Xbox once you open the game with that account.

Note: Checking your account on Steam will not work, because ancient coins are not transferable between marketplaces.

When you buy the Ancient Coins, they will go to the Gamertag that is connected with the email address that you are logged in with and buying the coins through. It's very important, if you have different accounts being used on the same device/laptop/PC/console
that you make sure you are logged in to the correct account/email that you want the purchase for. I'm not sure if they can refund this or not, as it can't be transfered, but your best bet is to contact Support and explain to them what happened. Best of luck!

Hello! do you have access to the other email? if yes, you can go on
xbox.com/refund and see if you can get a refund.

I can not go to the e-mail that is used for my Xbox account. I did use the account that I used to buy the game, so shouldn't the ancient coins be transferred to the game?

Thanks for the help, but no, I can't go to the e-mail.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Analyzing your case, I believe it may be an isolated problem, since the purchase attempt was by Xbox Cloud Gaming (Xcloud), maybe the transaction at some point had problems, and at this time the coins were not sent to the account. Anyway since you contacted support too and they couldn't solve the problem, just wait for a refund for your purchase, and if you want to try to buy again, wait a few hours and try using the link below.

https://www.microsoft.com/en-us/p/4250-ancient-...

- On this same page you can select the number of coins you want to buy, just make sure you have the right account logged in at the time of purchase.

* Thank you in advance for contacting, I hope this can help you.