Do the gangsters of Microsoft have an official reason for making it impossible to refund a...

Discus and support Do the gangsters of Microsoft have an official reason for making it impossible to refund a... in XBoX Games and Apps to solve the problem; Allegedly I am supposed to look at my Xbox order history to see a purchase I made on a desktop windows Microsoft Store purchase? Well my order history... Discussion in 'XBoX Games and Apps' started by RuralDraconis, Oct 4, 2023.

  1. Do the gangsters of Microsoft have an official reason for making it impossible to refund a...


    Allegedly I am supposed to look at my Xbox order history to see a purchase I made on a desktop windows Microsoft Store purchase? Well my order history is empty. And YES I have ensured that it is the same account I bought the game on. I gifted it to someone who literally CANNOT use the activation code in their region so it was a complete waste and all of the options the support team have given me do not work.

    Also why in the hell is it not possible to contact support about requesting a refund? When I try to contact support on the Xbox team I get a pop--up that literally says "Phone Calls and chats aren't available for this issue"

    :)
     
    RuralDraconis, Oct 4, 2023
    #1
  2. Nkosana23 Win User

    Do the gangsters of Microsoft have an official reason for making it impossible to refund a game?

    Hi. My name is Brilliant and I am happy to assist you today.

    Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.

    Also kindly note that:
    - Single items from within a bundle cannot be returned.
    - Microsoft will not accept returns of purchases of Microsoft products or other products purchased from another retailer.
    - Microsoft is not responsible for any games and/or storage devices left in a returned product.
    - Refunds and returns are done using the system, and there can be no human interference from any support that can help otherwise.

    For more details you can kindly visit: https://support.microsoft.com/accou...f-f48b-2394-8596f415072b#ID0EBBH=Games_&_apps
  3. Simple OJ Win User

    refund denied?????

    For some weird reason getting refunds for digital purchases is almost impossible to get.
  4. RossMcDonald5 Win User

    Refund a game gift Xbox

    Thank you for replying.

    But I have tried and tried to speak to someone in refunds and I cannot get through to anyone AT ALL.

    They really do make it impossible.
  5. dlCHIEF58 Win User

    Xbox original game help

    Just to add to davemcfly85's solution, the hard drive must be an official Microsoft drive and not a 3rd party knock-off or clone. The non-official ones do not have the partition and emulation software necessary to run original Xbox games - one of the reasons
    you find them at half the price of the official Microsoft ones. Make sure you check this before purchasing.
  6. LJoris Win User

    I ordered an Xbox One S 1 TB Console – Fortnite Battle Royale Special Edition Bundle and the controller is faulty.

    According to the Australian Consumer rights information, "If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the
    Australian Consumer Law. " but the Microsoft website does not allow this or makes it so difficult to initiate a refund that its almost impossible.
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Do the gangsters of Microsoft have an official reason for making it impossible to refund a...

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