Do payments go through the Microsot store in the Roblox game?

Hello Shavar H,

I'm Nilay and I'll be glad to answer your query today.

See here how to buy Robux:
https://www.wikihow.com/Buy-Robux

Go here to buy them:
https://www.roblox.com/upgrades/robux

Please refer to this https://answers.microsoft.com/en-us...d-roblox/7da171b5-d863-4db4-b2e4-9e264783db3b thread for all the troubleshooting steps.

Good Luck
Regards

Those codes are usually enailed about 10 business days after the game ships. You would need to contact Microsot Store support if you don't receive it since that offer is through them.

i cant sign in to microsot store i am trying to download the new micrsoft launcher that i belive u can only get through the MS store and as i told the error that is showing up is 0x80048869

This is why you may reach out to Roblox to verify it with them because it relies in the game store and not the payment method that you're trying to use.

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an Independent Advisor. Please be reminded that I cannot access or modify your account because this is a public forum.

Elanaaa, I hear you — it’s definitely stressful when a Robux purchase shows as paid but doesn’t reflect in your Roblox account. This can sometimes happen with purchases through the Microsoft Store version of Roblox, especially when there's a delay between the purchase processing and the currency being delivered.

Here’s what you can do next:

Step 1: Confirm the purchase went through

Go to your Microsoft order history:

https://account.microsoft.com/billing/orders

Sign in with the Microsoft account used for the purchase

Check if the Robux purchase shows as "Completed"

Note the order number and purchase date (you’ll need this if contacting support)

Step 2: Check the Roblox account that the game was signed into

The Robux may have been sent to the wrong Roblox account if:

Someone else was signed in when the game was open

You have more than one Roblox profile

To check:

Open the Roblox app via Microsoft Store

Look at the username in the upper-right or in your Roblox settings to confirm it's the correct account

Step 3: Contact Roblox support with purchase info

Roblox Support handles missing Robux — not Microsoft — even if the purchase was made through the Microsoft Store.

Here’s the link:

https://www.roblox.com/support

Fill out the form with:

Category: Billing & Payments > Robux

Description: Include your Roblox username, the Microsoft order number, and a short note that the Robux was purchased via the Microsoft Store but wasn’t delivered

Please let me know if you need any further assistance. Looking forward to your response.