Do I have to buy a new Xbox or ?

Hi, my name is Annanda, thank you for your question and for reaching out.

It depends. If the suspension was on your account, it may be appealable, and you can still play on the console. If the suspension was on the console, then truly the only way would be to buy another system. Console suspensions are permanent and not appealable.

" To submit an appeal:

Sign in and visit the Enforcement page. ( https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history )

If you’re an organizer of an Xbox family group, you can choose the Gamertag of the account that you’re reviewing under Showing enforcements for. Under Previous or Current you will find “Completed suspensions” and “Active suspensions” for your account or the account that you’ve selected.

Choose an enforcement action to review more info about the cause and effect of the enforcement in the pop-up window.

If the enforcement action qualifies for case review, you can select Submit an appeal to receive more info from Xbox Safety.

After you’ve completed the form, select Submit. "

https://support.xbox.com/help/family-online-safety/enforcement/how-to-submit-a-case-review

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

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Best Regards, Annanda.

That would be a fair thing to do make it detectable someway not just penalise people for buying 2nd hand and not brand new but then they wont do that as by doing this they will be forcing people to buy new xbox's to replace those that have been banned. Xbox
sales go up as they have just made it neccessary for people to have to buy a new one

Hello there!

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern. I do look forward to resolving this problem together!

Sadly yes. This game does require a fresh purchase for each platform you wish to play on.

Hi Ronnie!

I guess what I feared is true, RIP to my Xbox One. Not sure if I want to waste money on an unguaranteed fix so I think I'll have to buy the Series S.

Thank you so much for the detailed reply and for reading my block of text.

Thankfully all of my games I care about are digital. And thank you for reassuring me the holiday package isn't a scam from legit retailers.

It was great meeting you and I hope you're having a great day too! Happy New Year!

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your Xbox One problem.

Just a heads up, you are right about the Xbox One not being in service anymore with Microsoft and there would be no option to have it repaired on the Xbox website.

With your console problem, it is most likely having a hardware issue already and for that it would need repair. With older models, you can still have it repair with a local technician but not really a guaranteed fix.

If you are considering in buying Series S, just make sure your games are only digital since this console does not play disc games. Holiday packages are promotions and that is why they are cheaper but just make sure you are buying from the legit source.