Do Headphones work on the Console?

Hi AdamFPVY

Looks like the headset is designed for PC gaming and not Xbox. Consoles only support the 3.5mm connection (plugs directly into the controller) or the consoles proprietary wireless connection. Some headsets have a base station that uses USB to power it, but
no audio is available through USB on the console.

Connecting a compatible headset to your Xbox Wireless Controller | Xbox Support

Hope that helps.

Is your console enrolled in the Insider Preview Program?

When you go to the settings under Display&Sound, do you have the console set up to also play game sound through the headphones? If so, do you use any spatial surround modes like Windows Sonic or Dolby Atmos for headphones?

If you set it to Dolby Atmos for Headphones, did you actually purchase Dolby Atmos for headphones? If not, you could only try Dolby Atmos for headphones for two weeks. So check the settings if the headphones work with Stereo or Windows Sonic.

Hello Edward,my name is Marvina, I will be happy to help you.

I'm so sorry for what you're going through, make sure the headset you're using is compatible with Xbox.

Wired headsets must have a 3.5mm jack, and wireless headsets must be compatible with Xbox Wireless.

If headphones are supported, make sure they are properly connected to the console.

Wired headphones should be connected to the 3.5mm headphone port on the front of the console.

The wireless headset must be connected to the console using the Xbox Wireless adapter.

Once you've verified that the headset is connected correctly, make sure the microphone is enabled in the console settings. To do this, go to Settings > Devices and accessories > Headphones. Make sure the Microphone switch is on.

If the microphone still doesn't work, you can try restarting the console. To do this, press and hold the power button on the console for 10 seconds.

Try the headset on another Xbox console. If they work on another console, the problem may be with your console.

Try other headsets on your console. If they work with other headphones, the problem may be with your headphones.

Update your console firmware. To do this, go to Settings > System > Console information > Update console.

Source: https://support.xbox.com/help/hardware-network/accessories/troubleshoot-chat-headset

I hope I have answered your question correctly, I wish you a Merry Christmas.

Sincerely,
Marvina.

I can not play using the headphone, they have ceased to reproduce the sound of the games, the headphone work perfectly (Turtle Titanfall Edition), I have also tried using the original console headphone.

Always buy headphones where the packaging is marked as compatible with the Xbox.